The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Summary

OCID:
Published by:: Surrey and Borders Partnership NHS Foundation Trust
Authority ID:: AA20083
Publication date:: 17 March 2020
Deadline date:: 16 April 2020
Notice type:: Contract Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

The authority is looking to procure the following from a single bidder under the terms and conditions provided to the bidders:

• a fully managed service,

• a full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers),

• an on-authority premises service desk (all Core Hours Service Desk support must be provided on the Authority site),

• a full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory),

• a fully featured ITSM tool and portal for end users,

• full call handling system and alternative contact methods,

• change management services,

• knowledge management services,

• asset management and device tracking services,

• problem management services,

• configuration management services,

• moves, adds and changes,

• WiFi Service Management (Full Authority private and public WiFi Management and break/fix),

• implementation services including but not limited to: setup, training, data migration, testing, go-live and post go-live support;

• ongoing professional services and support.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Surrey and Borders Partnership NHS Foundation Trust

18 Mole Business Park

Leatherhead

KT22 7AD

Telephone: +44 1883383838

E-mail: David.mizon@sussexpartnership.nhs.uk

NUTS: UKJ2

Internet address(es)

Main address: https://www.sussexpartnership.nhs.uk/

I.3) Communication

Access to the procurement documents is restricted. Further information can be obtained at:

https://commercialsolutions.bravosolution.co.uk

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent electronically to:

https://commercialsolutions.bravosolution.co.uk

Tenders or requests to participate must be sent to the abovementioned address

I.4) Type of the contracting authority

Other: NHS Foundation Status Trust

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

II.1.2) Main CPV code

72000000

II.1.3) Type of contract

Services

II.1.4) Short description

This procurement is for the replacement of the Sussex Partnership NHS Foundation Trust's service desk and ITSM managed service. The contract also covers the full replacement of Trust end user computing devices and associated management and support of those devices for the term.

II.1.5) Estimated total value

Value excluding VAT: 18 000 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

50300000

51610000

72110000

72510000

72540000

72590000

72610000

72710000

72720000

72810000

II.2.3) Place of performance

NUTS code:

UKJ2

Main site or place of performance:

Sussex partnership NHS Foundation Trust and all associated sites. please see https://www.sussexpartnership.nhs.uk/our-locations for indicative locations

II.2.4) Description of the procurement

The authority is looking to procure the following from a single bidder under the terms and conditions provided to the bidders:

• a fully managed service,

• a full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers),

• an on-authority premises service desk (all Core Hours Service Desk support must be provided on the Authority site),

• a full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory),

• a fully featured ITSM tool and portal for end users,

• full call handling system and alternative contact methods,

• change management services,

• knowledge management services,

• asset management and device tracking services,

• problem management services,

• configuration management services,

• moves, adds and changes,

• WiFi Service Management (Full Authority private and public WiFi Management and break/fix),

• implementation services including but not limited to: setup, training, data migration, testing, go-live and post go-live support;

• ongoing professional services and support.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 18 000 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

Up to two (2) renewals of 12 months each (a total of an additional 24 months).

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

Options are permitted in accordance with the guidance set out in the procurement documentation.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 16/04/2020

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 5 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 16/04/2020

Local time: 12:00

Place:

Sussex Partnership NHS Foundation Trust.

Information about authorised persons and opening procedure:

The tenders will be opened by the Core Evaluation Team of Sussex Partnership NHS Foundation Trust (as described in the procurement documentation).

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

NHS England

London

VI.5) Date of dispatch of this notice

12/03/2020

Coding

Commodity categories

ID	Title	Parent category
72810000	Computer audit services	Computer audit and testing services
72610000	Computer support services	Computer support and consultancy services
72540000	Computer upgrade services	Computer-related services
72510000	Computer-related management services	Computer-related services
72590000	Computer-related professional services	Computer-related services
72110000	Hardware selection consultancy services	Hardware consultancy services
51610000	Installation services of computers and information-processing equipment	Installation services of computers and office equipment
72000000	IT services: consulting, software development, Internet and support	Computer and Related Services
72710000	Local area network services	Computer network services
50300000	Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment	Repair and maintenance services
72720000	Wide area network services	Computer network services

Delivery locations

ID	Description
100	UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: David.mizon@sussexpartnership.nhs.uk
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.