Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Student Loans Company
100, Bothwell Street
Glasgow
G2 7JD
UK
Contact person: Susan Ayre
Telephone: +44 1412433198
E-mail: susan_ayre@slc.co.uk
NUTS: UKM82
Internet address(es)
Main address: www.gov.uk/SLC
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Administration of Student Loans
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Collections Optimisation
Reference number: 2014-SLC-064
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e. accounts which have not yet been assigned to a DCA). The new partner will be ‘acting as’ an extension of SLC utilising SLC branding.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 400 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKM82
Main site or place of performance:
Glasgow City.
II.2.4) Description of the procurement
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e. accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding
The key objectives are:
• To collect early arrears from customers with Income contingent repayments overseas (country exclusions apply), income contingent repayments UK, Grant and loan over payments and repayment grant overpayments.
• To complete customer documentation to confirm the customers’ current circumstances as well as any supporting evidence customers can provide in relation to their individual case/circumstances.
• Support ad-hoc customer contact campaigns.
Accounts will be placed weekly at a volume of c7 500 per month, although this will fluctuate throughout the year. Accounts will be placed for up to 120 days, depending on the product type.
II.2.5) Award criteria
Quality criterion: Methodology
/ Weighting: 40
Quality criterion: Technical requirement
/ Weighting: 25
Quality criterion: Reporting and management information
/ Weighting: 5
Cost criterion: Costs
/ Weighting: 30
II.2.11) Information about options
Options:
Yes
Description of options:
THere will be an option to extend this contract for a further 2 x 12 month periods.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 139-342505
Section V: Award of contract
Contract No: 2019-SLC-064
Title: Collections Optimisation
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/01/2020
V.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Past Due Credit Solutions Ltd
SC287794
1 Blair Court, North Avenue, Clydebank Business Park
Glasgow
G81 2LA
UK
Telephone: +44 1419516065
NUTS: UKM82
Internet address(es)
URL: www.pastduecredit.co.uk
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 2 400 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=482643071
GO Reference: GO-2020317-PRO-16190653
VI.4) Procedures for review
VI.4.1) Review body
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Telephone: +44 1413062109
E-mail: commercial@slc.co.uk
VI.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Telephone: +44 1413062109
VI.5) Date of dispatch of this notice
17/03/2020