Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS England and NHS Improvement North East and Yorkshire
Waterfront 4, Newburn Riverside
Newcastle Upon Tyne
NE15 8NY
UK
E-mail: NECSU.neprocurement@nhs.net
NUTS: UKC22
Internet address(es)
Main address: http://www.necsu.nhs.uk
Address of the buyer profile: https://in-tendhost.co.uk/nhsnecsu
I.1) Name and addresses
NHS Newcastle Gateshead Clinical Commissioning Group
Riverside House, Goldcrest Way
Newcastle upon Tyne
NE15 8NY
UK
E-mail: NECSU.neprocurement@nhs.net
NUTS: UKC22
Internet address(es)
Main address: http://www.necsu.nhs.uk
Address of the buyer profile: https://in-tendhost.co.uk/nhsnecsu
I.1) Name and addresses
NHS South Tyneside CCG
Monkton Hall, Monkton Lane
Jarrow
NE32 5NN
UK
E-mail: NECSU.neprocurement@nhs.net
NUTS: UKC22
Internet address(es)
Main address: http://www.necsu.nhs.uk
Address of the buyer profile: https://in-tendhost.co.uk/nhsnecsu
I.1) Name and addresses
NHS Sunderland CCG
Pemberton House, Sunderland Enterprise Park
Sunderland
SR5 3XB
UK
E-mail: NECSU.neprocurement@nhs.net
NUTS: UKC23
Internet address(es)
Main address: http://www.necsu.nhs.uk
Address of the buyer profile: https://in-tendhost.co.uk/nhsnecsu
I.2) Joint procurement
The contract involves joint procurement
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NHSE619 — Regional Interpretation and Translation Services
Reference number: NHSE619
II.1.2) Main CPV code
79530000
II.1.3) Type of contract
Services
II.1.4) Short description
North of England Commissioning Support (NECS) is working for and on behalf of NHS England and NHS Improvement North East, NHS Newcastle Gateshead Clinical Commissioning Group (CCG) NHS Sunderland CCG and NHS South Tyneside CCG (the Contracting Authorities) who are commissioning Regional Interpretation and Translation Services for patients of primary care services across the North East region whose first language is not English.
The contract term will be for 3 years with the option to extend for a further 2 years, subject to satisfactory financial and contractual performance, with effect from 1 April 2021.
As this is a non-clinical service, the procurement of this service is subject to The European Public Contracts Directive (2014/24/EU) and the tendering process was conducted in accordance with the requirements of the Open Procedure, Regulation 27 of the Public Contracts Regulations 2015 (PCR2015) (as amended).
Bidders were tested on the capability, capacity and technical competence of their submission in accordance with The Public Contracts Regulations 2015.
Under the Public Services (Social Value) Act 2012 the Contracting Authorities must consider:
(a) how, what is proposed to be procured might improve the economic, social and environmental well-being of the area where it exercises its functions; and
(b) how, in conducting the process of procurement, it might act with a view to securing that improvement.
Accordingly, the subject matter of the contract was scoped to take into account the priorities of the Contracting Authorities relating to economic, social and environmental well-being.
The Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended) may apply. Bidders were advised to obtain their own legal advice and carry out due diligence including the New Fair Deal non-statutory policy setting out how pensions issues are to be dealt with when staff are compulsorily transferred from the public sector to independent providers delivering public services.
NECS utilised an electronic tendering tool to manage this procurement and communicate with potential bidders. Accordingly, no hard copy documents were issued to potential bidders and all communications with NECS, including bidder submissions, were conducted via the in-tend portal https://in-tendhost.co.uk/nhsnecsu
Tender documentation was be available on the e-tendering portal from 7 December 2020.
The closing date for submission of tenders was 12.00 noon 11 January 2021.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
12 503 015.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Lot 1 — Face to Face Spoken Language Services, Telephone Interpreting, Video Interpreting and Written Translation
II.2.2) Additional CPV code(s)
79530000
85000000
II.2.3) Place of performance
NUTS code:
UKC
II.2.4) Description of the procurement
North of England Commissioning Support (NECS) is working for and on behalf of NHS England and NHS Improvement North East, NHS Newcastle Gateshead Clinical Commissioning Group (CCG) NHS Sunderland CCG and NHS South Tyneside CCG (the Contracting Authorities) who are commissioning Regional Interpretation and Translation Services for patients of primary care services across the North East region whose first language is not English.
The contract term will be for 3 years with the option to extend for a further 2 years, subject to satisfactory financial and contractual performance, with effect from 1 April 2021.
As this is a non-clinical service, the procurement of this service was subject to The European Public Contracts Directive (2014/24/EU) and the tendering process was conducted in accordance with the requirements of the Open Procedure, Regulation 27 of the Public Contracts Regulations 2015 (PCR2015) (as amended).
Bidders were tested on the capability, capacity and technical competence of their submission in accordance with The Public Contracts Regulations 2015.
Under the Public Services (Social Value) Act 2012 the Contracting Authorities must consider:
(a) how, what is proposed to be procured might improve the economic, social and environmental well-being of the area where it exercises its functions; and
(b) how, in conducting the process of procurement, it might act with a view to securing that improvement.
Accordingly, the subject matter of the contract was scoped to take into account the priorities of the Contracting Authorities relating to economic, social and environmental well-being.
The Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended) may apply. Bidders were advised to obtain their own legal advice and carry out due diligence including the New Fair Deal non-statutory policy setting out how pensions issues are to be dealt with when staff are compulsorily transferred from the public sector to independent providers delivering public services.
NECS utilised an electronic tendering tool to manage this procurement and communicate with potential bidders. Accordingly, no hard copy documents were issued to potential bidders and all communications with NECS, including bidder submissions, were conducted via the in-tend portal https://in-tendhost.co.uk/nhsnecsu
Tender documentation was be available on the e-tendering portal from 7 December 2020.
The closing date for submission of tenders was 12.00 noon 11 January 2021.
II.2.5) Award criteria
Quality criterion: Service delivery
/ Weighting: 35
Quality criterion: Workforce
/ Weighting: 17.5
Quality criterion: Communications
/ Weighting: 10
Quality criterion: Governance
/ Weighting: 15
Quality criterion: IM&T
/ Weighting: 10
Quality criterion: Mobilisation
/ Weighting: 7.5
Price
/ Weighting:
5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Lot 2 — Face to Face Non-spoken Language Services and Non-spoken Video Interpreting
II.2.2) Additional CPV code(s)
85000000
79530000
II.2.3) Place of performance
NUTS code:
UKC
II.2.4) Description of the procurement
North of England Commissioning Support (NECS) is working for and on behalf of NHS England and NHS Improvement North East, NHS Newcastle Gateshead Clinical Commissioning Group (CCG) NHS Sunderland CCG and NHS South Tyneside CCG (the Contracting Authorities) who are commissioning regional interpretation and translation services for patients of primary care services across the North East region whose first language is not English.
The contract term will be for 3 years with the option to extend for a further 2 years, subject to satisfactory financial and contractual performance, with effect from 01 April 2021.
As this is a non-clinical service, the procurement of this service was subject to The European Public Contracts Directive (2014/24/EU) and the tendering process was conducted in accordance with the requirements of the Open Procedure, Regulation 27 of the Public Contracts Regulations 2015 (PCR2015) (as amended).
Bidders were tested on the capability, capacity and technical competence of their submission in accordance with The Public Contracts Regulations 2015.
Under the Public Services (Social Value) Act 2012 the Contracting Authorities must consider:
(a) how, what is proposed to be procured might improve the economic, social and environmental well-being of the area where it exercises its functions; and
(b) how, in conducting the process of procurement, it might act with a view to securing that improvement.
Accordingly, the subject matter of the contract was scoped to take into account the priorities of the Contracting Authorities relating to economic, social and environmental well-being.
The Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended) may apply. Bidders were advised to obtain their own legal advice and carry out due diligence including the New Fair Deal non-statutory policy setting out how pensions issues are to be dealt with when staff are compulsorily transferred from the public sector to independent providers delivering public services.
NECS utilised an electronic tendering tool to manage this procurement and communicate with potential bidders. Accordingly, no hard copy documents were issued to potential bidders and all communications with NECS, including bidder submissions, were conducted via the in-tend portal https://in-tendhost.co.uk/nhsnecsu
Tender documentation was be available on the e-tendering portal from 07 December 2020.
The closing date for submission of tenders was 12:00 noon 11 January 2021.
II.2.5) Award criteria
Quality criterion: Service Delivery
/ Weighting: 35
Quality criterion: Workforce
/ Weighting: 17.5
Quality criterion: Communications
/ Weighting: 10
Quality criterion: Governance
/ Weighting: 15
Quality criterion: IM&T
/ Weighting: 10
Quality criterion: Mobilisation
/ Weighting: 7.5
Price
/ Weighting:
5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 240-594962
Section V: Award of contract
Lot No: 1
Title: Lot 1 - Face to face spoken language services, telephone interpreting, video interpreting and written translation
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/02/2021
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Language Empire Ltd
Rochdale
UK
NUTS: UKD
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 10 741 625.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Lot 2 - Face to face non-spoken language services and non-spoken video interpreting
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/02/2021
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from EU Member States: 2
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Language Empire Ltd
Rochdale
UK
NUTS: UKD
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 761 390.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(MT Ref:222191)
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
Cabinet Office
London
UK
Telephone: +44 3450103503
E-mail: publicprocurementreview@cabinetoffice.gov.uk
Internet address(es)
URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.4.2) Body responsible for mediation procedures
North of England Commissioning Support Unit
Teesdale House, Westpoint Road, Thornaby
Stockton-on-Tees
TS17 6BL
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
The Commissioner will act in accordance with Part 3 Chapter 5 Regulation 85 to 87 and Part 3 Chapter 6 Regulation 88 to 104 of the Public Contract Regulations 2015 (SI 2015 No 102) (PCR 2015). Part 3 of the PCR 2015 provides for appeals to be made to the High Court subject to the time limitations and other required procedural steps. The rules relating to appeal are complex and a dissatisfied tenderer is advised to take their own prompt legal advice.
VI.4.4) Service from which information about the review procedure may be obtained
Royal Courts of Justice — The High Court
Strand
London
WC2A 2LL
UK
Internet address(es)
URL: https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice
VI.5) Date of dispatch of this notice
10/03/2021