Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
West Essex Clinical Commissioning Group
Building 4 Spencer Close St Margaret’s Hospital The Plain
Epping
CM16 6TN
UK
Telephone: +44 7786275627
E-mail: commercial.procurementhub@nhs.net
NUTS: UKH3
Internet address(es)
Main address: https://westessexccg.nhs.uk/
Address of the buyer profile: https://in-tendhost.co.uk/scwcsu/aspx/Home
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Delivery of the Online Consultations System to the GP Practices
Reference number: DPS/MC/NHSE/00028
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
As part of its digital transformation strategy, NHS England encouraged the use of technology to empower patients and make it easier for clinicians to deliver high quality care, enabling patients to seamlessly navigate services. Online consultation for patients using GP practices is a contribution to this ambition.
The CCG have committed to undertake a 6-month pilot with up to six GP practices. Analysis will be undertaken during this phase to better understand benefits. Depending on the outcome, the CCG will decide on the full rollout to the remaining practices who would like to engage.
Across west Essex, there are currently have 3 localities – Epping, Harlow and Uttlesford, comprised of 32 GP member practices serving a population of approximately 310 000 registered patients between them, with a vast variety of demographics from practice to practice.
This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
91 800.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72400000
72500000
II.2.3) Place of performance
NUTS code:
UKH3
II.2.4) Description of the procurement
As part of its digital transformation strategy, NHS England is encouraging the use of technology to empower patients and make it easier for clinicians to deliver high quality care, enabling patients to seamlessly navigate services. Online consultation for patients using GP practices is a contribution to this ambition.
The CCG have committed to undertake a 6-month pilot with up to six GP practices. Analysis will be undertaken during this phase to better understand benefits. Depending on the outcome, the CCG will decide on the full rollout to the remaining practices who would like to engage.
Across west Essex, we currently have 3 localities – Epping, Harlow and Uttlesford, comprised of 32 GP member practices serving a population of approximately 310 000 registered patients between them, with a vast variety of demographics from practice to practice.
Objectives of online consultation implementation:
• reduce unnecessary appointments by directing patients to most efficient intervention;
• reduce GP/staff workloads as patients are able to access right person or service first time;
• reduce wait times for routine appointments;
• improve patient experience by providing improved service navigation;
• reduce queues at reception desks for busy practices by offering digital access;
• reduce the number of incoming phone calls by offering digital access to resolve queries;
• enable patients to manage their own health conditions as appropriate;
• provide additional digital channel to conduct consultations.
This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
II.2.5) Award criteria
Quality criterion: Technical Requirement/Patient ID
/ Weighting: 30 %
Quality criterion: Clinical Safety
/ Weighting: 7 %
Quality criterion: Data Processing
/ Weighting: 2 %
Quality criterion: Interoperability with Principle GP Clinical Systems
/ Weighting: 10 %
Quality criterion: Reporting
/ Weighting: 5 %
Quality criterion: Mobilisation and Implementation
/ Weighting: 5 %
Quality criterion: Engagement/Communications/Marketing
/ Weighting: 5 %
Quality criterion: Support and Training
/ Weighting: 4 %
Quality criterion: Benefits Realisation
/ Weighting: 4 %
Quality criterion: Patient and Practice Experience
/ Weighting: 4 %
Quality criterion: Maintenance
/ Weighting: 2 %
Quality criterion: Future Development
/ Weighting: 2 %
Price
/ Weighting:
20 %
II.2.11) Information about options
Options:
Yes
Description of options:
6 months pilot + 24 months extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
A dynamic purchasing system was set up
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 063-151950
Section V: Award of contract
Contract No: DPS/MC/NHSE/00028
Title: Delivery of the Online Consultations System to the GP Practices
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
30/09/2019
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 6
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Doctorlink Ltd
Oakhill House, 130 Tonbridge Road, Kent
Hildenborough
TN11 9DZ
UK
Telephone: +44 8006444200
E-mail: Katie.pearce@doctorlink.com
NUTS: UKJ4
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 91 800.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
West Essex Clinical Commissioning Group
Building 4, Spencer Close, St Margaret’s Hospital, The Plain
Epping
CM16 6TN
UK
Telephone: +44 1992566140
Internet address(es)
URL: https://westessexccg.nhs.uk/
VI.4.2) Body responsible for mediation procedures
West Essex Clinical Commissioning Group
Building 4, Spencer Close, St Margaret’s Hospital, The Plain
Epping
CM16 6TN
UK
Telephone: +44 1992566140
Internet address(es)
URL: https://westessexccg.nhs.uk/
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
As described in VI.3), deadline for lodging of appeals should be in accordance with Regulation 87 and Regulation 91 of the 2015 Regulations.
VI.4.4) Service from which information about the review procedure may be obtained
West Essex Clinical Commissioning Group
Building 4, Spencer Close, St Margaret’s Hospital, The Plain
Epping
CM16 6TN
UK
Telephone: +44 1992566140
Internet address(es)
URL: https://westessexccg.nhs.uk/
VI.5) Date of dispatch of this notice
24/03/2021