Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
South Gloucestershire Council
Council Offices, Badminton Road
Yate
BS37 5AF
UK
Contact person: Mr Nicholas Miller
E-mail: procurement@southglos.gov.uk
NUTS: UKK12
Internet address(es)
Main address: https://www.southglos.gov.uk
Address of the buyer profile: https://www.southglos.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
Reference number: DN419194
II.1.2) Main CPV code
48333000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The provision of a strategic customer contact platform (SCCP) and Speech Interactive Voice Response (IVR) solution.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
483 143.00
GBP/ Highest offer:
1 320 395.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48314000
48512000
II.2.3) Place of performance
NUTS code:
UKK12
II.2.4) Description of the procurement
The provision of a strategic customer contact platform (SCCP) and Speech Interactive Voice Response (IVR) solution.
II.2.5) Award criteria
Quality criterion: Ability to meet requirements
/ Weighting: 50
Cost criterion: Whole life cost
/ Weighting: 50
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 130-318439
Section V: Award of contract
Contract No: DN419194
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
12/03/2021
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Modality Systems Ltd
St Albans
UK
NUTS: UKK12
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
483 143.00
GBP
/ Highest offer:
1 320 395.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
South Gloucestershire Council
Bristol
UK
VI.5) Date of dispatch of this notice
26/03/2021