Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Greater Glasgow and Clyde
Procurement Department, Glasgow Royal Infirmary, 84 Castle Street
Glasgow
G4 0SF
UK
Contact person: Claire Quinn
Telephone: +44 1412013649
E-mail: Claire.Quinn2@ggc.scot.nhs.uk
NUTS: UKM82
Internet address(es)
Main address: http://www.nhsggc.org.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NHSGGC0738 - Intepreting, Communication Support and Transcription Services
Reference number: GGC0738
II.1.2) Main CPV code
79540000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Greater Glasgow and Clyde (NHSGGC) is committed to providing equal access to healthcare for all patients, as outlined in ‘A Fairer NHS – Greater Glasgow and Clyde, 2016-2020’. The provision of interpreting services is a vital part of the ongoing work to ensure that everyone receives the best possible care. The NHSGGC interpreting service aims to provide an effective and efficient service for patients and staff.
This tender process will identify a framework of suppliers which will be split by Lots, identified by speciality to work with the internal service to provide interpreting services compliant with all relevant legislation
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
3 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Spoken Language Face to Face Interpreting
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. Interpreters will support appointments at different locations, including hospitals, health centres, patients homes and any other address as designated by NHSGGC or NHS Lanarkshire. The services which will arise under this lot includes:
-Provision of face to face interpreters at health appointments
-Provision of interpreting in information and therapeutic group work
-The service will be provided both in hours and out of hours to meet the upside capacity of in house interpreting services
-Provision of written translation of medical records when required.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 30
Cost criterion: Cost
/ Weighting: 70
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
British Sign Language
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value.
Interpreters will support appointments at different locations, including hospitals, clinics, health centres, patient’s homes and any other address as designated by NHSGGC or NHS Lanarkshire. Interpreters will also support appointments carried out by remote video / video calls.
The services which will arise under this lot includes:
-Provision of BSL interpreters at health appointments
-The service will be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 30
Cost criterion: Cost
/ Weighting: 70
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Deaf Relay Interpreting
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and out of hour’s service.
The services which will arise under this lot includes:
-Provision of deaf relay interpreters at health appointments
-The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 30
Cost criterion: Cost
/ Weighting: 70
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
International Sign Language
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and an out of hour’s service.
The services which shall arise under this lot includes:
-Provision of International Sign Language interpreters at health appointments
-The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 30
Cost criterion: Cost
/ Weighting: 70
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Lip Speaking, Note-takers and Speech to text reporters
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require Lip speaking, note-takers and speech to text reporters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and an out of hour’s service.
The services which will arise under this lot includes:
-Provision of Lip speaking, note-takers and speech to text reporters at health appointments across the services within the background section of this document in both NHSGGC and NHS Lanarkshire
-The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 30
Cost criterion: Cost
/ Weighting: 70
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 6
II.2.1) Title
Telephone Interpreting/Video Conferencing
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and an out of hour’s service.
The service will require to be able to access common as well as rare languages at short notice to match the need in NHSGGC.
The service will be required to estimate average connection time to interpreter and meet 90% of calls within this estimated timeframe.
The service is expected to provide NHSGGC with a live webpage containing guidance for NHSGGC staff including video links demonstrating good practice for telephone interpreting when the patient is with the clinician and when they are calling out to the patient.
The service will deliver direct patient access. This will allow NHSGGC patients to utilise telephone interpreting directly enabling them to call NHS services on demand. This service requires non-English speaking patients to access the service through direct calling or on an app.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 30
Cost criterion: Cost
/ Weighting: 70
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 7
II.2.1) Title
Written Translation
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
This lot includes the provision of written translation from English in to the language requested by the patient and from those languages into English or other languages. Translation refers to the conversion of written documents in to another language as text. This translation should be accurate and maintain the accurate meaning and spirit of the content of a document requiring translation.
The service will be available 09:00 – 17:00 Monday to Friday
The service will sometimes require to translate material at short notice to deal with crisis events or unforeseen circumstances.
All translations will be back translated by a second transcriber quality assurance.
The services which shall be provided under this lot include Translation / Transcription of patient information, patient records, clinical information and patient letters / guidance.
The services which will arise under this lot includes:
-The service to be provided in hours
-Translation of NHSGGC patient facing information, clinical information, letter and any other written patient information form English to the target language
-Translations of patient medical record from another language to English
II.2.5) Award criteria
Quality criterion: Qulaity
/ Weighting: 30
Cost criterion: Cost
/ Weighting: 70
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-031669
Section V: Award of contract
Lot No: 1
Title: Spoken Language Face to Face Interpreting
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
13/03/2023
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Global Language Services Ltd
Craig House, 64 Darnley Street
Glasgow
G41 2SE
UK
Telephone: +44 1414293429
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 220 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: British Sign Language
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
13/03/2023
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Deaf Services Lanarkshire
Unit 40, Fountain Businaess Centre
Coatbridge
ML5 3AA
UK
Telephone: +44 1236604808
NUTS: UKM84
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Sign Language Interactions
112 Cornwall Street South, Kinning Park
Glasgow
G41 1AA
UK
Telephone: +44 7866723358
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Deaf Action
Deaf Action, 49-51 Albany Street
EDINBURGH
EH1 3QY
UK
Telephone: +44 7717792371
NUTS: UKM
The contractor is an SME:
No
V.2.3) Name and address of the contractor
DA Languages Limited
Statham House, Talbot Road, Stretford
Manchester
M32 0FP
UK
Telephone: +44 1619282533
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 170 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Title: Deaf Relay Interpreting
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
13/03/2023
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Deaf Action
Deaf Action, 49-51 Albany Street
EDINBURGH
EH1 3QY
UK
Telephone: +44 7717792371
NUTS: UKM
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 100 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Title: International Sign Language
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
13/03/2023
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Deaf Action
Deaf Action, 49-51 Albany Street
EDINBURGH
EH1 3QY
UK
Telephone: +44 7717792371
NUTS: UKM
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 100 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 5
Title: Lip Speaking, Note-takers and Speech to text reporters
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
13/03/2023
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Deaf Action
Deaf Action, 49-51 Albany Street
EDINBURGH
EH1 3QY
UK
Telephone: +44 7717792371
NUTS: UKM
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 100 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 6
Title: Telephone Interpreting/Video Conferencing
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
13/03/2023
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
DA Languages Limited
Statham House, Talbot Road, Stretford
Manchester
M32 0FP
UK
Telephone: +44 1619282533
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 7
Title: Written Translation
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
13/03/2023
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Supreme Linguistic services T/A Premium Linguistic services
Unit 4 Great Barr Business Park, Baltimore Road
Birmingham
B421DY
UK
Telephone: +44 1214483030
NUTS: UKG3
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 130 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(SC Ref:725822)
VI.4) Procedures for review
VI.4.1) Review body
Glasgow Sheriff Court
1 Carlton Place
Glasgow
G5 9DA
UK
Internet address(es)
URL: https://www.scotcourts.gov.uk
VI.5) Date of dispatch of this notice
14/03/2023