II.2.2) Additional CPV code(s)
72250000
72260000
II.2.3) Place of performance
NUTS code:
UKK
UKL
II.2.4) Description of the procurement
Wales and West Utilities provide the infrastructure to deliver gas safely and securely to 2.5 million homes and business across Wales and the south west of England. We don't sell gas, we transport it, and more than 7.5 million people in our network rely on us to do so.
Our dedicated team manages a network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year. This involves responding to gas emergencies, maintaining and replacing our gas network, and connecting new customers.
Wales & West Utilities are seeking a new Field Service Management (FSM) solution for improved efficiency and productivity. Activities includes, but are not limited to:
• Sourcing and implementing a FSM solution that is compatible with SAP S/4 HANA and has the capabilities to deliver all WWU Field Service Management functional and non-functional requirements.
• Configuring and extending the FSM solution to meet the specific needs of Wales & West Utilities
• Providing an integrated scheduling and despatch solution with the FSM solution, and 3rd Party solutions according to WWU requirements.
• Integrating the FSM solution with SAP S/4 HANA and any other necessary systems such as (but not limited to) SAP C4C CRM, Azure Integration Layer, and ESRI GIS
· Configuration/ extension, of the S4 HANA, Scheduling Solution and Integration related to the FSM Solution.
• Providing testing, and training support to Wales and West Utilities employees to ensure a smooth implementation and adoption of the FSM solution
• Providing a service transition to WWU Application support partners for ongoing maintenance and support for the FSM solution
• Adopting a business oriented approach and not solely focussing on IT/technical system delivery
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
48 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 120
This contract is subject to renewal: Yes
Description of renewals:
The initial contract duration will be 5 years (which assumes up to 18 months to complete implementation, followed by 3 years of operational service), with Wales and West Utilities having the option to extend the Contract by an aggregate duration of up to an additional five years in one 3 year and one 2 year increments (i.e. 5+3+2).
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contract value is expected to be up to £48,000,000 (net of VAT) during the overall maximum 10-year term, which includes the estimated cost of implementation, ongoing operational service charges, contract extensions, and contract changes. The contract value is an estimate only and will be dependent upon whether an extension (in part or in whole) is enacted, whether any optional services (in part or in whole) are enacted, and the extent of any contract changes.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No