Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Oldham Council
Corporate Procurement Level 8, Civic Centre, West Street
Oldham
OL1 1UT
UK
Contact person: Mrs Emily Molden
E-mail: emily.molden@oldham.gov.uk
NUTS: UKD37
Internet address(es)
Main address: http://www.oldham.gov.uk/
Address of the buyer profile: http://www.oldham.gov.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.the-chest.org.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.the-chest.org.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out of Hours Call Handling Service
Reference number: DN710601
II.1.2) Main CPV code
98341100
II.1.3) Type of contract
Services
II.1.4) Short description
Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries.
The Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers ‘normal working’ hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.
II.1.5) Estimated total value
Value excluding VAT:
240 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD37
II.2.4) Description of the procurement
Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries.
The Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers ‘normal working’ hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.
The out of hours service is a telephone-based service, where residents who need emergency help and support with regards to homelessness outside of usual office hours (Mon – Fri 9am – 5pm) can telephone the dedicated number.
The out of hours service operates from 5pm to 9am Monday – Thursday and from 5pm Friday – 9am Monday. Please note the service operates 24 hours through Saturday and Sunday and bank holidays. This totals 106 hours per week not including bank holidays, the number of bank holiday hours totals 192 per annum.
This opportunity has been advertised on the Chest portal and any queries must be raised via the portal.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 50%
Quality criterion: Social Value
/ Weighting: 10%
Price
/ Weighting:
50%
II.2.6) Estimated value
Value excluding VAT:
240 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: Yes
Description of renewals:
The contract is for an initial 12 month period with an optional 12 month extension period.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
10/04/2024
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
10/04/2024
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
07/03/2024