Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Southern Water Services Ltd.
Southern House
Worthing
BN13 3NX
UK
Contact person: Tom Daniels
Telephone: +44 1903264444
E-mail: tom.daniels@southernwater.co.uk
NUTS: UKJ
Internet address(es)
Main address: https://southernwater.bravosolution.co.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://southernwater.bravosolution.co.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://southernwater.bravosolution.co.uk/
Tenders or requests to participate must be sent to the abovementioned address
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Data Enhancement
Reference number: prj_4927
II.1.2) Main CPV code
72300000
II.1.3) Type of contract
Services
II.1.4) Short description
Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years.
Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight.
The services the Service Provider will be asked to provide are as listed below:
- Continuous management of Southern Water’s (SW) Household Void property
portfolio.
- comparison of household property and customer data between SW and other Water
Only Companies in SW’s operating region.
- Annual exercise designed to reduce Bad Debt
- Continuous review of SWs property and customer data which has been subject to
Home Move transactional processes
- Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data
Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48613000
48614000
65000000
72300000
72314000
72316000
72322000
79342300
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years.
Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight.
The services the Service Provider will be asked to provide are as listed below:
- Continuous management of Southern Water’s (SW) Household Void property
portfolio.
- comparison of household property and customer data between SW and other Water
Only Companies in SW’s operating region.
- Annual exercise designed to reduce Bad Debt
- Continuous review of SWs property and customer data which has been subject to
Home Move transactional processes
- Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data
Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
extension by up to 48 months
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
See tender documentation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.4) Objective rules and criteria for participation
N/A
III.1.6) Deposits and guarantees required:
N/A
III.1.7) Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
N/A
III.1.8) Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
N/A
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
Justification for any framework agreement duration exceeding 8 years: N/A
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
23/04/2024
Local time: 16:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:
08/05/2024
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Southern Water Services Limited
Worthing
UK
VI.5) Date of dispatch of this notice
26/03/2024