Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
BROMFORD HOUSING GROUP LIMITED
29996R
Exchange Court,Brabourne Avenue Wolverhampton Business Park
WOLVERHAMPTON
WV106AU
UK
Contact person: Corinne Dixon
Telephone: +44 7730541352
E-mail: corinne.dixon@bromford.co.uk
NUTS: UKG39
Internet address(es)
Main address: www.bromford.co.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Enhanced Housing Management
II.1.2) Main CPV code
51000000
II.1.3) Type of contract
Services
II.1.4) Short description
As an organisation Bromford are committed to providing safe and secure homes for our tenants. This includes our most vulnerable tenants housed in our Bromford schemes.
Bromford provides housing to older people and others with additional needs in both a specialist scheme-based setting and within its mainstream housing. A disproportionate lack of digital engagement and much greater levels of isolation within this group means they are one of the most difficult with whom to meet our own customer service aspirations and the expectations around two-way tenant engagement as set out by The Regulator of Social Housing.
Altertacall already provide an analogue "OK each day" service to 1299 Bromford customers in our older people's housing, whereby customers check in each day to confirm they are not in need of assistance and positive contact is made if they fail to do so. The proposal is to upgrade this service to a digital option utilising a touchscreen device and roll it out to a further 1267 supported customers, as well as offering it to a further 508 general needs customers aged over 80 in the South Gloucestershire area.
The contract will deliver the following:
• The installation of a touch screen device in each property to enable the Housing Proactive Plus service.
• Offer of the OK each day service to monitor the wellbeing of customers.
• Ability to directly message customers via the touch screen.
• Ability for customers to message Bromford via the touch screen, messages can be directed into existing contact channels.
• Ability for customers to raise repairs via the device, repairs requests will be channelled into existing workstreams (i.e. email).
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
6 224 480.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
51000000
98000000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Where required, and as set out in the Commitment, the Dwelling and its Occupants shall receive all the functionality as set out for Housing Proactive plus additional functionality will be made available to allow them to confirm their Housing Needs are being met up to three times a day on one or more days of the week (as requested by the Occupant subject to thresholds set by the Customer) An OKEachDay Button which shall be made available on their Touchscreen.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The works, supplies or services can be provided only by a particular economic operator for the following reason: absence of competition for technical reasons
Explanation
Bromford proposes to award a contract to Alertacall Limited for the supply of an upgraded digital service, specifically designed for people with higher needs.
Bromford believes there are no other organisations in the market that can satisfy the current technical requirement needed for installation of this product. It is the only Housing Management System based around proactive contact, which is Housing Benefit eligible, which is an absolute condition of any such service.
As a result Bromford believes that Public Contracts Regulation 2015, Regulation 32 (2) applies.
Regulation 32(2) states:
"The negotiated procedures without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases:-
(b) where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons:-
(ii) competition is absent for technical reasons..."
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-000349
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/03/2024
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Alertacall Limited
05145094
Cumbria
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 6 224 480.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court Royal Courts of Justice
London
UK
VI.5) Date of dispatch of this notice
28/03/2024