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Contract Notice

CRM Implementation and Support Partner

  • First published: 12 March 2025
  • Last modified: 12 March 2025
  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

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Contents

Summary

OCID:
ocds-h6vhtk-04db77
Published by:
Liverpool John Moores University
Authority ID:
AA21732
Publication date:
12 March 2025
Deadline date:
06 March 2025
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Liverpool John Moores University (LJMU) is migrating from an on-premises Microsoft Dynamics CRM system to Dynamics 365 in the cloud. LJMU would like to take advantage of the latest technological advancements where possible (e.g. Microsoft Power Platform). This transition is crucial for modernising LJMU operations and staying current

Consequently, the University is seeking a partner to assist us with the migration to Dynamics 365, implementation of, and ongoing support.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Liverpool John Moores University

LJMU

Liverpool

UK

E-mail: PurchaseOrderQueries@ljmu.ac.uk

NUTS: UKD72

Internet address(es)

Main address: www.ljmu.ac.uk

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://in-tendhost.co.uk/ljmu/aspx/Home


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://in-tendhost.co.uk/ljmu/aspx/Home


I.4) Type of the contracting authority

Other: Higher Education

I.5) Main activity

Education

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

CRM Implementation and Support Partner

Reference number: LJMU 2501

II.1.2) Main CPV code

72266000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Liverpool John Moores University (LJMU) is migrating from an on-premises Microsoft Dynamics CRM system to Dynamics 365 in the cloud. LJMU would like to take advantage of the latest technological advancements where possible (e.g. Microsoft Power Platform). This transition is crucial for modernising LJMU operations and staying current

Consequently, the University is seeking a partner to assist us with the migration to Dynamics 365, implementation of, and ongoing support.

II.1.5) Estimated total value

Value excluding VAT: 2 200 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.3) Place of performance

NUTS code:

UKD

II.2.4) Description of the procurement

Liverpool John Moores University (LJMU) is migrating from an on-premises Microsoft Dynamics CRM system to Dynamics 365 in the cloud. LJMU would like to take advantage of the latest technological advancements where possible (e.g. Microsoft Power Platform). This transition is crucial for modernising LJMU operations and staying current

Consequently, the University is seeking a partner to assist us with the migration to Dynamics 365, implementation of, and ongoing support.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 2 200 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Please register on In-tend for which the link is contained within this notice to access the tender pack.

Any queries must be submitted via In-tend - Correspondence - please do not make direct contact with the buyer via email or tel call, we cannot guarantee we will respond

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 06/03/2025

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 06/03/2025

Local time: 13:00

Place:

In-tend

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

LJMU Legal Services

Liverpool

UK

VI.5) Date of dispatch of this notice

04/02/2025

Coding

Commodity categories

ID Title Parent category
72266000 Software consultancy services Software-related services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
PurchaseOrderQueries@ljmu.ac.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.