Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Golden Lane Housing Limited
8734
Parkway Four, Parkway Business Centre, Princess Road
Manchester
M14 7HR
UK
Contact person: Joanne Keating
Telephone: +44 7721649628
E-mail: joanne.keating@glh.org.uk
NUTS: UK
Internet address(es)
Main address: www.glh.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Repair, Maintenance and Associated Services
Reference number: GLH0012
II.1.2) Main CPV code
50000000
II.1.3) Type of contract
Services
II.1.4) Short description
Golden Lane Housing manages circa 1,429 homes (owned, managed and leasehold) across England, Wales and Northern Ireland. Tenders were invited to deliver planned investment works, compliance programme and servicing, responsive repairs, void works, estate services and out of hours (OOH) call handling service for a term of five years with the option to extend for two further periods of twenty four months up to a maximum of nine years in aggregate.
The tender for repairs, maintenance and associated services was divided into four lots.
Lot 1 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1
Lot 2 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2
Lot 3 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3
Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions)
This contract award notice relates to Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions).
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
87 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1
II.2.2) Additional CPV code(s)
50000000
42500000
44100000
44200000
44400000
44600000
45100000
45200000
45300000
45400000
50500000
50700000
51100000
51300000
51700000
51800000
71300000
77200000
77300000
90400000
90600000
90700000
90900000
92222000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
The typical activity under Lot 1 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 1, currently includes within it approx. 744 homes. This figure may increase during the life of the contract.
The primary workstreams to be delivered through this contract are:
•Planned Investment Works;
•Compliance Programme and Servicing;
•Responsive Repairs (24/7, 365 days a year basis);
•Void Works (to achieve a letting standard);
•Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning).
The geographic region covered by Lot 1 was detailed within the tender documents.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Cost criterion: Cost Submission
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2
II.2.2) Additional CPV code(s)
50000000
42500000
44100000
44200000
44400000
44600000
45100000
45200000
45300000
45400000
50500000
50700000
51100000
51300000
51700000
51800000
71300000
77200000
77300000
90400000
90600000
90700000
90900000
92222000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
The typical activity under Lot 2 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 2, currently includes within it approx. 383 homes. This figure may increase during the life of the contract.
The primary workstreams to be delivered through this contract are:
•Planned Investment Works;
•Compliance Programme and Servicing;
•Responsive Repairs (24/7, 365 days a year basis);
•Void Works (to achieve a letting standard);
•Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning).
The geographic region covered by Lot 2 was detailed within the tender documents.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Cost criterion: Cost Submission
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3
II.2.2) Additional CPV code(s)
50000000
42500000
44100000
44200000
44400000
44600000
45100000
45200000
45300000
45400000
50500000
50700000
51100000
51300000
51700000
51800000
71300000
77200000
77300000
90400000
90600000
90700000
90900000
92222000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
The typical activity under Lot 3 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 3, currently includes within it approx. 302 homes. This figure may increase during the life of the contract.
The primary workstreams to be delivered through this contract are:
•Planned Investment Works;
•Compliance Programme and Servicing;
•Responsive Repairs (24/7, 365 days a year basis);
•Void Works (to achieve a letting standard);
•Estate Services (including grounds maintenance, trees, window cleaning and communal
cleaning).
The geographic region covered by Lot 3 was detailed within the tender documents.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Cost criterion: Cost Submission
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Out of Hours (OOH) Call Handling Service (All Regions)
II.2.2) Additional CPV code(s)
50000000
79500000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
The typical activity under Lot 4 will be to deliver an Out of Hours (OOH) Call Handling Service for Golden Lane Housing tenants, tenant support workers and/or their families to report emergency and appointable repairs outside of normal working hours (including evenings, weekends and bank holidays) as detailed in the tender documents. This service will include the keeping and maintenance of out of hours records, and the communication of out of hours jobs that require attendance by the third-party Responsive Repairs Contractor.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Cost criterion: Cost Submission
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-015949
Section V: Award of contract
Lot No: 4
Title: Out of Hours (OOH) Call Handling Service (All Regions)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/01/2025
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
MCP Property Services Ltd
03744489
Building B, The Chase, Foxholes Business Park, John Tate Road
Hertford
SG13 7NN
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=921509676
GO Reference: GO-202524-PRO-29301351
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
04/02/2025