Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Plus Dane Housing Limited
Atlantic Pavilion, Salthouse Quay, Royal Albert Dock
Liverpool
L3 4AE
UK
Contact person: Daniel Walls
Telephone: +44 8001692988
E-mail: daniel.walls@plusdane.co.uk
NUTS: UKD
Internet address(es)
Main address: https://www.plusdane.co.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Customer Research Partner
Reference number: PDT-25-11
II.1.2) Main CPV code
79342310
II.1.3) Type of contract
Services
II.1.4) Short description
Plus Dane Housing are procuring a customer research service split into two lots as follows:
Lot 1 - Customer Research Partner, delivering customer perception surveys
Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback
Suppliers are invited to tender for either or both lots
II.1.5) Estimated total value
Value excluding VAT:
220 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
1 & 2
II.2) Description
Lot No: 1
II.2.1) Title
Customer Research (Perception Surveys)
II.2.2) Additional CPV code(s)
79342310
79300000
II.2.3) Place of performance
NUTS code:
UKD
Main site or place of performance:
NORTH WEST (ENGLAND)
II.2.4) Description of the procurement
Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
130 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
Contract to be re-procured upon expiry
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Lot No: 2
II.2.1) Title
Transaction Satisfaction Survey Platform
II.2.2) Additional CPV code(s)
79342310
79300000
II.2.3) Place of performance
NUTS code:
UKD
Main site or place of performance:
NORTH WEST (ENGLAND)
II.2.4) Description of the procurement
Service of a platform to allow for ad-hoc transactional surveys to measure customer experience
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
90 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
Contract to be re-procured upon expiry
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
10/03/2025
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
10/03/2025
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
Estimated timing for further notices to be published:
2028 - 2030
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://plusdane.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ
To respond to this opportunity, please click here:
https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
GO Reference: GO-202527-PRO-29343865
VI.4) Procedures for review
VI.4.1) Review body
High Court England and Wales
London
UK
VI.5) Date of dispatch of this notice
07/02/2025