Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
SEVERN TRENT WATER LIMITED
02366686
2 St. Johns Street
COVENTRY
CV12LZ
UK
Contact person: Sarah Griffiths-Jones
Telephone: +44 2477716919
E-mail: sarah.griffiths-jones@severntrent.co.uk
NUTS: UKG33
Internet address(es)
Main address: www.stwater.co.uk
I.1) Name and addresses
HAFREN DYFRDWY CYFYNGEDIG
03527628
WREXHAM
LL14 4EH
UK
E-mail: sarah.griffiths-jones@severntrent.co.uk
NUTS: UKL
Internet address(es)
Main address: www.hdcymru.co.uk
I.2) Joint procurement
The contract involves joint procurement
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://discovery.ariba.com/rfx/22478334
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://discovery.ariba.com/rfx/22478334
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Field Visits for Debt Collection
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
This is a tender for field visit services. The Utilities wish to appoint a panel of service providers to visit customers who are not engaging with the Utilities. The service providers will be required to engage with the customers to request payment of outstanding debt and/or offer payment support schemes.
II.1.5) Estimated total value
Value excluding VAT:
900 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The Utilities wish to appoint a panel of debt collection companies to visit indebted customers. Field visits are used as part of the customer journey where customers are not engaging with the Utilities by SMS, phone, email, or letter.
The panel suppliers are required to visit properties and attempt to engage customers so that they either start to pay their water bills, or register for assistance (Big Difference Scheme, Water Sure). Visits may also establish residency (namely whether the customer is still living at the address).
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
Yes
Description of options:
There are four extensions available, each lasting 12 months
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with several operators.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
26/03/2025
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Severn Trent Water Limited
2 St John's Street
Coventry
CV1 2LZ
UK
VI.5) Date of dispatch of this notice
19/02/2025