Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Places for People
3777037
4 The Pavilions, Port Way, Preston
Preston
PR2 2YB
UK
Contact person: Lisa Gallacher
Telephone: +44 1772897200
E-mail: lisa.gallacher@placesforpeople.co.uk
NUTS: UK
Internet address(es)
Main address: www.placesforpeople.co.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-Preston:-Research-consultancy-services./HG6B8F2Q59
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Insight Panel Community Partner
II.1.2) Main CPV code
73210000
II.1.3) Type of contract
Services
II.1.4) Short description
Places for People are seeking to appoint a partner to develop and deliver a Customer Panel Community.
We are seeking a partner who can offer one holistic function which can grow to incorporate all Places for People group functions and any future growth.
The provider must meet current and future regulatory, compliance and governance standards.
The development of the platform will enable us to innovate, measure and evaluate all activity through the lens of diverse customer groups to inform evidence-based decision making across the business.
Places for People are seeking to establish a strong dialogue with customers embed our customer segmentation model, ensuring evidenced representation and inclusion.
II.1.5) Estimated total value
Value excluding VAT:
450 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
Places for People are seeking to appoint a partner to develop and deliver a Customer Panel Community.
We are seeking a partner who can offer one holistic function which can grow to incorporate all Places for People group functions and any future growth.
The provider must meet current and future regulatory, compliance and governance standards.
The development of the platform will enable us to innovate, measure and evaluate all activity through the lens of diverse customer groups to inform evidence-based decision making across the business.
Places for People are seeking to establish a strong dialogue with customers embed our customer segmentation model, ensuring evidenced representation and inclusion.
Background
An effective insight team can help drive performance by ensuring that decisions are based on good understanding of customers’ current, emergent and latent needs, and checking that customers’ reasonable expectations are being met.
The best insight teams are rigorous and objective and use both digital and traditional market research techniques. Delivery needs to keep its focus relevant to the business agenda and actively communicate results and implications to those developing and executing strategy.
Review of the current capability has identified:
Activity and data is sitting in silos which reduces the impact on the business.
Current activity is passive and distanced from core operational teams. Strong internal relationships across the business and having a clear business partnering model in place is crucial in building credibility and value.
Research and/or engagement is often delivered for singular purpose with little wider learning and connectivity – we need to step up and proactively drive the conversation with the rest of the organisation.
The most powerful insight nearly always comes from collaboration across sources (data and qualitative methods). The current delivery doesn’t allow for this to happen and we also don’t have an adequate skill set to deliver qualitative information.
We need strategic, commercial thinking that can impact at the highest levels.
We need to move away from ‘rear view mirror’ led work to delivering information in real time and looking to lead, predict and influence the future.
We need to proactively drive the customer agenda across the organisation, rather than only responding to briefs and relying on basic reports and analysis.
We need to embed our existing Customer knowledge, particularly our segmentation to ensure all Customer needs are considered in decision making.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 80
Cost criterion: Pricing
/ Weighting: 20
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/HG6B8F2Q59
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.1) Information about a particular profession
Participation is reserved to a particular profession: Yes
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
28/03/2025
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
28/03/2025
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Preston:-Research-consultancy-services./HG6B8F2Q59
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/HG6B8F2Q59
GO Reference: GO-2025221-PRO-29524239
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
Strand
London
WC2A 2LL
UK
Telephone: +44 2079476000
VI.4.2) Body responsible for mediation procedures
Royal Courts of Justice
Strand
London
WC2A 2LL
UK
Telephone: +44 2079476000
VI.4.4) Service from which information about the review procedure may be obtained
Crown Commercial Services
1 Horse Guards Road
London
SW1A 2HQ
UK
VI.5) Date of dispatch of this notice
21/02/2025