Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Post Office
2154540
100 Wood Street
London
EC2V7ER
UK
Contact person: Ufuoma Bashorun
E-mail: ufuoma.bashorun@postoffice.co.uk
NUTS: UKI31
Internet address(es)
Main address: https://www.postoffice.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Banking, Retail and Postal Services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Capabilities Framework
II.1.2) Main CPV code
79400000
II.1.3) Type of contract
Services
II.1.4) Short description
Post Office Limited (POL) established a panel of service providers for the provision of Digital related services.
This is a multi-lot Framework Agreement consisting of 4 lots.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
24 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Experience Design (Insight, Research, UX, UI, Design)
II.2.2) Additional CPV code(s)
79400000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Provision of Experience Design (Insight, Research, UX, UI, Design) services.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Products Ownership and Management
II.2.2) Additional CPV code(s)
79400000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Provision of Products Ownership and Management support services.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Measurement and Optimisation
II.2.2) Additional CPV code(s)
79400000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Provision of Measurement and Optimisation support services.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Cover - All
II.2.2) Additional CPV code(s)
79400000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
This lot is for use where a requirement overlaps across more than one of the other lots on the framework.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-031964
Section V: Award of contract
Lot No: 1
Title: Experience Design (Insight, Research, UX, UI, Design) services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/01/2025
V.2.2) Information about tenders
Number of tenders received: 15
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Softwire Technology Limited
3824658
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Big Motive
NI051892
Belfast
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Unboxed Consulting Ltd
05440833
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Nexer Digital Ltd
06237914
Cheshire
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Ve3 Global Ltd
07343436
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 13 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Products Ownership and Management
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/01/2025
V.2.2) Information about tenders
Number of tenders received: 17
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Nexer Digital Ltd
06237914
Cheshire
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
e-Zest Solutions Limited
09730184
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
CMC Partnership Consultancy Ltd
11458998
Newport
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Ensono Ltd
03276974
Bristol
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Olive Jar Digital Ltd
09668542
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 3 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Title: Measurement and Optimisation
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/01/2025
V.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Gate One Limited
08585157
Kent
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Mediaworks UK Limited
6309397
Tyne and Wear
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Eclipse Group Solutions Limited
03129950
Kent
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 3 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Title: Cover All
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/01/2025
V.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Zensar Technologies (UK) Ltd
04577853
Reading
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
FCamara UK Limited
12515326
Hertfordshire
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Accenture (UK) Limited
4757301
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 5 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice London
London
UK
VI.5) Date of dispatch of this notice
03/03/2025