Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Cairn Housing Association
Bellevue House, 22 Hopetoun Street
Edinburgh
EH7 4GH
UK
Contact person: Stephen McDougall
Telephone: +44 8009903405
E-mail: stephen.mcdougall@cairnha.com
NUTS: UKM
Internet address(es)
Main address: http://www.cairnha.com
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA17262
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Other: Housing Association
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contact Centre Solution 2025-29
Reference number: CHG11/24-02
II.1.2) Main CPV code
72250000
II.1.3) Type of contract
Services
II.1.4) Short description
Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKM75
Main site or place of performance:
Cairn Housing, 22 Hopetoun Street, Edinburgh, EH7 4GH
II.2.4) Description of the procurement
As per appended Invitation to Tender
II.2.5) Award criteria
Quality criterion: Channels and Assisting Customers
/ Weighting: 20
Quality criterion: Operator UX and Assisting Operatives
/ Weighting: 20
Quality criterion: Administration and Quality Assurance
/ Weighting: 20
Quality criterion: Support
/ Weighting: 5
Quality criterion: Integrations
/ Weighting: 5
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-035577
Section V: Award of contract
Contract No: CHG11/24-02
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section VI: Complementary information
VI.3) Additional information
(SC Ref:792534)
VI.4) Procedures for review
VI.4.1) Review body
Edinburgh Sheriff Court
Edinburgh
UK
VI.5) Date of dispatch of this notice
06/03/2025