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Contract Award Notice

Service Quality Regime 2024

  • First published: 26 March 2025
  • Last modified: 26 March 2025
  • Version: N/A
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  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-04b3e9
Published by:
Trenitalia c2c Limited
Authority ID:
AA84956
Publication date:
26 March 2025
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

C2C required a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.

Full notice text

Contract award notice – utilities

Section I: Contracting entity

I.1) Name and addresses

Trenitalia c2c Limited

Seventh Floor, Centennium House, 100 Lower Thames Street

London

EC3R 6DL

UK

E-mail: procurement@c2crail.net

NUTS: UKI

Internet address(es)

Main address: https://www.c2c-online.co.uk/

I.6) Main activity

Railway services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Service Quality Regime 2024

Reference number: c2c 066

II.1.2) Main CPV code

79313000

 

II.1.3) Type of contract

Services

II.1.4) Short description

C2C required a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Lowest offer:   / Highest offer:  

II.2) Description

II.2.2) Additional CPV code(s)

63711000

71631000

79212000

79342320

II.2.3) Place of performance

NUTS code:

UKH3

II.2.4) Description of the procurement

Service Quality Regime - further information was supplied within the tender documentation.

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2024/S 000-035737

IV.2.9) Information about termination of call for competition in the form of a prior information notice

The contracting authority will not award any further contracts based on the above prior information notice

Section V: Award of contract

Contract No: c2c 066

Title: Service Quality Regime

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

04/03/2025

V.2.2) Information about tenders

Number of tenders received: 13

The contract has been awarded to a group of economic operators: No

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

N/A

N/A

UK

VI.5) Date of dispatch of this notice

06/03/2025

Coding

Commodity categories

ID Title Parent category
79212000 Auditing services Accounting and auditing services
79342320 Customer-care services Marketing services
79313000 Performance review services Market research services
63711000 Support services for railway transport Support services for land transport
71631000 Technical inspection services Technical inspection and testing services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
procurement@c2crail.net
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

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Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.