Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Cambridgeshire Community Services NHS Trust
Unit 7/8 Meadow Lane
St Ives
PE27 4LG
UK
Contact person: Jessica Clark
E-mail: jess.clark1@nhs.net
NUTS: UKH12
Internet address(es)
Main address: https://www.cambscommunityservices.nhs.uk/
Address of the buyer profile: https://www.cambscommunityservices.nhs.uk/
I.4) Type of the contracting authority
Other: NHS Trust
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
MSK AI Service
II.1.2) Main CPV code
85142100
II.1.3) Type of contract
Services
II.1.4) Short description
The Authority requirement is for a safe, consistent, affordable, and innovative UK based digital physiotherapy clinic using artificial intelligence (AI).<br/><br/>The expectation is for the delivery of an end-to-end clinical service for both new and existing patients; operating as a complete alternative to standard care pathways and not limited to an adjunctive, supplementary, or "waiting well" initiative.<br/><br/>The model specified is for a supplier capable of assuming full clinical and operational ownership of the entire patient pathway including initial referral intake, diagnostic triage, clinical assessment, individualised treatment planning, treatment delivery, and discharge.<br/><br/>To this end the supplier must be CQC registered to demonstrate robust clinical governance and the AI solution must be a class IIa medical device that is available 24/7 to ensure safe, rapid triage, and clinical diagnosis.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85120000
II.2.3) Place of performance
NUTS code:
UKH1
II.2.4) Description of the procurement
This notice is on behalf of Cambridgeshire Community Services NHS Trust and Norfolk Community and Health Care NHS Trust who from 1st April 2026 will become East of England Community Health & Care Trust.<br/><br/>The Trust are following the PSR Most Suitable Provider (MSP) process. This notice is a Contract Award Notice (Intention to award) F03 in line with the MSP process <br/><br/>All details of the services are in the Short Description.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
It is anticipated that the contract for this service would start on 1st April 2026 and be awarded for a 3 Year initial term with 2 x 1 Year optional extension periods.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-011334
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
02/03/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Flok Health Ltd
13873781
Lime Tree Barn, Foxes Bridge Farm, Royston Lane, Comberton
Cambridge
CB23 7EE
UK
NUTS: UKH1
Internet address(es)
URL: www.flok.health
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 2 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Cambridgeshire Community Services NHS Trust
Unit 7/8 Meadow Lane
St Ives
Pe27 4LG
UK
VI.5) Date of dispatch of this notice
02/03/2026