Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Cardiff and Vale University Health Board
woodland House
Cardiff
CF14 4HH
UK
Telephone: +44 2921501500
E-mail: Nicola.williams33@wales.nhs.uk
NUTS: UK
Internet address(es)
Main address: http://nwssp.nhs.wales/ourservices/procurement-services/
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Mitel Software and Maintenance
Reference number: CAV-DCO (2025-2026) 274
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
This agreement covers the maintenance and support of the
Wales Genomic Health Centre’s Mitel MiVoice MXOne
telephony system, including approximately 300 extensions,
a virtual MXOne server, an AudioCodes Session Border
Controller, and an onsite media gateway. The contract
ensures continuity of essential NHS telephony services
through a resilient 24/7 support model, guaranteed
response and fix times, comprehensive system
documentation, cybersecurity assurances, structured
escalation processes, and detailed reporting. The
agreement is to be awarded via the RM6116 Lot 4b
framework (Wavenet – SO320), providing a fully compliant
and efficient route to secure a specialist supplier with the
required technical expertise to maintain and support the
current telephony infrastructure
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
24 665.16
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKL22
Main site or place of performance:
University Hospital of Wales (UHW)
Heath Park
Cardiff
CF14 4XW
II.2.4) Description of the procurement
This agreement covers the maintenance and support of the
Wales Genomic Health Centre’s Mitel MiVoice MXOne
telephony system, including approximately 300 extensions,
a virtual MXOne server, an AudioCodes Session Border
Controller, and an onsite media gateway. The contract
ensures continuity of essential NHS telephony services
through a resilient 24/7 support model, guaranteed
response and fix times, comprehensive system
documentation, cybersecurity assurances, structured
escalation processes, and detailed reporting. The
agreement is to be awarded via the RM6116 Lot 4b
framework (Wavenet – SO320), providing a fully compliant
and efficient route to secure a specialist supplier with the
required technical expertise to maintain and support the
current telephony infrastructure
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 90
Price
/ Weighting:
10
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
The RM6116 Lot 4b framework provides a compliant, efficient route to specialist telecoms suppliers needed to support the Mitel MiVoice MXOne system. Wavenet was identified as meeting all technical and operational requirements, offering the 24/7 resilience, cybersecurity standards, and expertise essential for this business‑critical NHS telephony service. As the contract value is below the Find a Tender threshold, a direct award via the framework ensured a low‑risk, swift procurement process with assured value for money.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: CAV-DCO (2025 -2026) 274
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
05/03/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Wavenet Ltd
One Central Boulevard, Central Boulevard
Solihull
B908BG
UK
Telephone: +44 03332340011
NUTS: UKG32
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 24 665.16
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(WA Ref:162479)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
05/03/2026