Summary
- OCID:
- ocds-h6vhtk-05df6b
- Published by:
- UK Power Networks (Operations) Limited
- Authority ID:
- AA73112
- Publication date:
- 10 March 2026
- Deadline date:
- -
- Notice type:
- UK6
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of £10.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%.UK Power Networks are looking for trusted partners with a focus on Consumer Vulnerability support services. We require partners who can work with the UK Power Networks' Customer Vulnerability team to target specific activities or groups of customers, as identified through data analysis. Projects will be expected to comprise of services that provide targeted support to fuel poor customers, and which deliver against our targets. These services should include:• Non-in-depth advice• In-depth advice to customers who may be in or at risk of being in fuel poverty• Wider and more enduring supportTotal Value (estimated) excluding VAT: £4,963,785
Full notice text
Scope
Procurement reference
PE1-0049-2025
Procurement description
As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of £10.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%.
UK Power Networks are looking for trusted partners with a focus on Consumer Vulnerability support services. We require partners who can work with the UK Power Networks' Customer Vulnerability team to target specific activities or groups of customers, as identified through data analysis. Projects will be expected to comprise of services that provide targeted support to fuel poor customers, and which deliver against our targets. These services should include:
• Non-in-depth advice
• In-depth advice to customers who may be in or at risk of being in fuel poverty
• Wider and more enduring support
Total Value (estimated) excluding VAT: £4,963,785
Is a framework being established?
Yes
Contracting authority
UK POWER NETWORKS (OPERATIONS) LIMITED
Identification register:
Address 1: Newington House, 237 Southwark Bridge Road
Town/City: London
Postcode: SE1 6NP
Country: United Kingdom
Companies House: 03870728
NUTS code: UKI44
Email: ukpnprocurement@ukpowernetworks.co.uk
Organisation type: Private utility
Supplier
COMMUNITY ENERGY PATHWAYS LTD
HOPE 4 U LIMITED
Identification register:
Address 1: The Malsters
Town/City: Burton-On-Trent
Postcode: DE14 1LS
Country: United Kingdom
Website: http://www.hope4u.co.uk
Companies House: 12748724
NUTS code: UKG24
Email: carol@hope4u.co.uk
Type:
Procedure
Procedure type
Competitive flexible procedure
Is this procurement under a special regime?
Utilities
Contract
AGREEMENT FOR CONSUMER VULNERABILTY PARTNER SERVICES
ID: 1
Status: Pending
Related lots
1
Date the contract will be signed (estimated)
20 March 2026, 23:59PM
Can this contract be extended?: Yes
Value
5956542 GBP Including VAT
CPV classifications
- 75200000 - Provision of services to the community
- 79342300 - Customer services
- 79342320 - Customer-care services
- 85322000 - Community action programme
- 98000000 - Other community, social and personal services
Is the total value above threshold?
Above threshold
Contract dates (estimated)
01 April 2026, 00:00AM to 31 March 2028, 23:59PM
Extension end date (if all the extensions are used): 31 March 2030
Suppliers
- GB-COH-11147679
- GB-COH-12748724
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 85322000 |
Community action programme |
Social services |
| 79342300 |
Customer services |
Marketing services |
| 79342320 |
Customer-care services |
Marketing services |
| 98000000 |
Other community, social and personal services |
Other Services |
| 75200000 |
Provision of services to the community |
Administration, defence and social security services |
Delivery locations
| ID |
Description
|
| 100 |
UK - All |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
|
Date
|
Details
|
|
No further information has been uploaded.
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