Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Royal Borough of Kingston upon Thames
Guildhall, High Street
Kingston upon Thames
KT1 1EU
UK
Contact person: Mr Stephen Morris
Telephone: +44 2085475000
E-mail: commissioning@kingston.gov.uk
NUTS: UKI63
Internet address(es)
Main address: http://www.kingston.gov.uk
Address of the buyer profile: http://www.kingston.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Leisure Management Operator Services
Reference number: DN719464
II.1.2) Main CPV code
92000000
II.1.3) Type of contract
Services
II.1.4) Short description
The Royal Borough of Kingston released the opportunity to the market for the provision of
Leisure Management Operator Services for six leisure facilities:
- The Malden Centre
- Weir Archer Athletics & Fitness Centre
- Tolworth Recreation Centre
- Kingston Leisure Centre
- Chessington Sports Centre
- Albany Outdoors
The management contract will be for a period of 10 years with the option of
an extension of up to five years at the Council’s discretion.
There will be a staggered start to the contract as follows:
- October 2025: Chessington Sports Centre and Albany Outdoors
- April 2026: The Malden Centre, Weir Archer Athletics & Fitness Centre, Tolworth
Recreation Centre
- Spring 2027: Kingston Leisure Centre (new build facility scheduled to open).
The Council used the Competitive Dialogue Procedure under Regulation 30 of the PCR for
the procurement of this Contract as it considered that this procedure could best meet the Council’s
objectives for the service requirements and commercial terms in accordance with Regulation
26(4)(a)(i) to (iii).
Bidders were expected to have a major role in defining the solution which could not be specified
by the Council at the outset, as the Council was unable to assess or determine the solution without in-depth dialogue.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
120 000 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI63
II.2.4) Description of the procurement
The Council undertook the procurement using the Competitive Dialogue procedure in line
with Regulation 30 of the Public Contract Regulations 2015.
The procurement documents were available for unrestricted and full direct access, free of
charge at https://procontract.due-north.com/
II.2.5) Award criteria
Quality criterion: Programming & Approach to Customer Pricing
/ Weighting: 4
Quality criterion: Asset Management, Compliance and Cleaning
/ Weighting: 8
Quality criterion: Environmental Sustainability and Carbon Reduction
/ Weighting: 4
Quality criterion: Delivering Active Communities: Sports Development, Health & Wellbeing and Outreach Work
/ Weighting: 14
Quality criterion: Marketing, Customer Care and CRM including Digital Customer Experience
/ Weighting: 6
Quality criterion: Staffing, Recruitment, Training, Development and Volunteer Coaching Network
/ Weighting: 4
Quality criterion: Financial Management, Reporting and IT Systems
/ Weighting: 8
Quality criterion: Contract Mobilisation
/ Weighting: 2
Quality criterion: Social Value
/ Weighting: 10
Price
/ Weighting:
40
II.2.11) Information about options
Options:
Yes
Description of options:
The Council required the submission of a standard model bid and a mandatory
agency variant (agency model) bid, all evaluation criteria was applied to both bids in
accordance with the process set out in the ISFT. The Final Tender that received the highest overall score and had established a final Contract was awarded the Contract, which was based on a mandatory agency model, representing the Tender capable of providing the most economically advantageous tender for the Council.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive dialogue
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-016599
Section V: Award of contract
Contract No: DN719464
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/07/2025
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Places for People Leisure Management Limited
305 Grays Inn Road
London
WC1X 8QR
UK
NUTS: UKI63
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 120 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of Justice
The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
11/03/2026