Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS SOUTH WEST LONDON INTEGRATED CARE BOARD
QWE
120 The Broadway
London
SW191RH
UK
Contact person: Sara O'Donnell
E-mail: hub.queries@nhs.net
NUTS: UKI63
Internet address(es)
Main address: https://www.southwestlondon.icb.nhs.uk/
Address of the buyer profile: https://www.southwestlondon.icb.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
South West London ICB Crisis Cafe Service
Reference number: PRJ2216
II.1.2) Main CPV code
85323000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
6 428 476.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Crisis Cafe - Lot 1 Croydon
II.2.2) Additional CPV code(s)
85323000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100%
Price
/ Weighting:
Pass/Fail
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will be for an initial period of 3 years with an option to extend up to two 12 month periods.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Crisis Cafe Service Lot 2 Sutton
II.2.2) Additional CPV code(s)
85323000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100%
Price
/ Weighting:
Pass/Fail
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Crisis Cafe Service Lot 3 Kingston and Richmond
II.2.2) Additional CPV code(s)
85323000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100%
Price
/ Weighting:
Pass/Fail
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Crisis Cafe Lot 4 Wandsworth
II.2.2) Additional CPV code(s)
85323000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100%
Price
/ Weighting:
Pass/Fail
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Crisis Cafe Lot 5 Merton
II.2.2) Additional CPV code(s)
85323000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100%
Price
/ Weighting:
Pass/Fail
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-065731
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/03/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Sutton Mental Health Foundation Charity Company
03549053
London
UK
NUTS: UKI
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 386 750.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/03/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Richmond Borough Mind
7954134
,UK House, 82 Heath Road, Twickenham, TW1 4BW
London
UK
NUTS: UKI
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 308 401.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/03/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Mind in Croydon
03697578
Orchard House 15A Purley Road South Croydon CR2 6EZ
London
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 281 250.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/03/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Hestia Housing and Support
2020165
Beaufort House 4th Floor, 15 St. Botolph Street, London, EC3A 7DT
London
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 160 200.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 5
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/03/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Community Drug and Alcohol Recovery Services
02634372
296a, Kingston Road Wimbledon Chase London SW20 8LX
London
UK
NUTS: UKI
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 291 857.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority via hub.psrrepresentation@nhs.net by 24.03.2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
VI.4) Procedures for review
VI.4.1) Review body
NHS South West London Integrated Care Board
London
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority via hub.psrrepresentation@nhs.net by 24.03.2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
VI.5) Date of dispatch of this notice
11/03/2026