Procurement description
Palladian Academy Trust is a strong Trust of 13 schools based in Bath and Wiltshire that offers education from 4-19. We are proud that our schools serve different communities, some are church schools, some are non-denominational, but together we know we are better placed to ensure our pupils have the best educational experience.
This procurement includes (but may not be limited to) the items listed below.
• A core managed service, management of all ICT against an agreed SLA
• A Service Desk, available 52 weeks a year including out of hours access
• Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements - 42 weeks onsite in Primary schools and 50 weeks for the Head Office and secondary school
• Strategic advice and direction to the Trust regarding ICT
• Responsibility for design, specification, installation, and management of all ICT infrastructure
• Supply of goods and services based on an agreed Best Value approach
• Management of 3rd parties where relevant to the ICT support
• Relevant monitoring, management, patching
• Regular performance reporting
• CPD and training - digital skills and curriculum as necessary
• There is an expectation that the provider will support and/or drive innovation
• Maintain technical documentation
• Maintain operational documentation, for example inventory management and risk registers
• Collective partnership targets aligned to the Trust objectives
• In school support for the integration and upgrade of the connectivity, communications and security infrastructure as required
• Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service.
Suppliers should note the following:
• The Trust will provide a standard contract as part of the ITT Pack
• TUPE is expected from the Trust employed staff