CRM Platform (Donor and Session Programme)

Procurement reference

C432298

Procurement description

NHS Blood and Transplant is progressing with the Donor and Session Platform (DASP) Programme, a transformative digital programme that aims to modernise donor engagement and session delivery.

To deliver DASP effectively, NHSBT intend to procure:

Three strategic delivery partners to work alongside NHSBT teams.

A CRM platform and software components.

Procurement will be phased and NHSBT are now starting engagement with suppliers who can meet requirements for a CRM Platform for the Donor and Session Programme.

Main category

Goods

Total value (estimated)

3200000.00 GBP Excluding VAT

4000000.00 GBP Including VAT

Contract dates (estimated)

01 August 2026, 00:00AM to 31 July 2030, 23:59PM

Extension end date (if all the extensions are used): 31 July 2034

Is a framework being established?

Yes

NHS Blood and Transplant

Is the total value above threshold?

Above threshold

CPV classifications

• 48445000 - Customer Relation Management software package
• 72212445 - Customer Relation Management software development services
• 72000000 - IT services: consulting, software development, Internet and support
• 72263000 - Software implementation services
• 72224000 - Project management consultancy services

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

01 August 2026, 00:00AM

Contract end date (estimated)

31 July 2030, 23:59PM

Extension end date (estimated)

31 July 2034, 23:59PM

Can the contract be extended?

Yes

Engagement process description

NHS Blood and Transplant (NHSBT) will be holding a series of market engagement activities to inform the next phase of the Donor and Session Programme (DASP) commercial strategy. This includes preparation for the procurement of the CRM Framework, and associated procurements for a Technology Implementation Partner and a Business Change Partner.

An online broadcast session will take place on 31st March 2026 at 14:00, followed by an opportunity for suppliers to submit feedback and questions ahead of a further session on 13th April 2026.

Suppliers are asked to register on Atamis (https://atamis 1928.my.site.com/s/Welcome) and search for Project Reference C432298. All information and any documentation released during this engagement will be made available via the Atamis portal.

The session on 13th April 2026 will be delivered in partnership with TechUK as a hybrid (online and in person) event. Further details, including booking information, can be found here: NHSBT DASP procurement: pre-market engagement roundtable on technology and business change.

Attendance at one or both sessions is not mandatory. All materials shared during the sessions will be published on Atamis under Project Reference C432298 following each event, and will also be included in the subsequent ITT pack.

Participation in this early market engagement does not constitute a commitment by NHSBT to launch a procurement process or to award any contract(s). No remuneration, expenses, or other compensation will be paid to organisations taking part. Suppliers should only participate on the basis that they fully understand and accept this position.

Due date

30 April 2026, 23:59PM

Has the engagement period already ended?

No

Publication date of tender notice (estimated)

18 May 2026