Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Hertfordshire and West Essex Integrated Care Board
The Forum
Marlowes, Hemel Hempstead
HP1 1DN
UK
E-mail: hweicbhv.dental@nhs.net
NUTS: UKH23
Internet address(es)
Main address: https://www.hertsandwestessex.icb.nhs.uk/
Address of the buyer profile: https://www.hertsandwestessex.icb.nhs.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Dental Referral Management Service - Hertfordshire 26/28
II.1.2) Main CPV code
85130000
II.1.3) Type of contract
Services
II.1.4) Short description
The online Referral Management System manages all dental referrals for specialist services including Orthodontics, Oral Surgery, Sedation, Secondary and Community Dental Services.<br/><br/>To confirm as per the PSR direct award porcess C, the existing provider satisfies the existing contract, delivering a good service, meeting all the KPIs with no quality concerns and good outcomes. No concerns have been raised by patients and the current contracting arrangements are not changing from the existing contract.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
579 450.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH23
II.2.4) Description of the procurement
The online Referral Management System manages all dental referrals for specialist services including Orthodontics, Oral Surgery, Sedation, Secondary and Community Dental Services.<br/><br/>All referrals except for oral surgery are delivered via a clinically approved algorithm. Oral Surgery referrals are triaged by Consultant level clinicians.<br/><br/>There is no material change to the new contract being offered and therefore a direct award process C has been completed under the PSR and a robust due diligence process has been completed to ensure providers meet all the Basic and Key Criterion.
II.2.5) Award criteria
Quality criterion: The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard
/ Weighting: 100
Cost criterion: Price
/ Weighting: 0
II.2.11) Information about options
Options:
Yes
Description of options:
The Contract is over a 2yr duration on a 1+1 year term.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the Directive
Explanation
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 02/04/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/03/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Referral Management Services Limited
11362661
61a King Street, Knutsford, Cheshire, England, WA16 6DX
Cheshire
WA16 6DX
UK
Telephone: +44 7791265799
NUTS: UKH23
Internet address(es)
URL: www.dental-referrals.org
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 579 450.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. <br/><br/>Representations by providers must be made to decision makers by 02/04/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/><br/>Any representations should be sent to hweicbhv.dental@nhs.net <br/><br/>The Primary Care Commissioning Committee approved the approach for the PSR DAP-C process on 19/08/2025 and further approved the contract awards on 19/03/2026. There were no conflicts or potential conflicts declared.
VI.4) Procedures for review
VI.4.1) Review body
NHS Hertfordshire and West Essex Integrated Care Board
The Forum
Marlowes, Hemel Hempstead
HP1 1DN
UK
Internet address(es)
URL: https://www.hertsandwestessex.icb.nhs.uk/
VI.5) Date of dispatch of this notice
23/03/2026