II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKL
Main site or place of performance:
Remotely
II.2.4) Description of the procurement
The requirement is for the supply of a new network planning solution to be used across the TfW business units – primarily the TfW Customer Journey and the Bus Network Development teams as well as the associated services as detailed below.
The TfW Customer Journey team produce and collate operator timetables and fares for the TfW Traveline journey planner, TrawsCymru services, the TfW Welsh Bus Data System (national realtime information) and wider Traveline UK datasets as well as managing the Welsh bus stop information on behalf of the Welsh local transport authorities.
The Bus franchising /network development team utilise the current scheduling system to design, schedule and evaluate the proposed franchised network, generating data for downstream analysis and stakeholder engagement.
Purpose
The purpose of this system procurement is to:
Standardisation
Standardise the scheduling/ timetabling system across TfW to create cross-functional knowledge and working opportunities;
Ensure a primary system for franchising is available for network and infrastructure design, generating data for procurement, operational performance, contract monitoring, ticketing integration and analysis;
Improve efficiency and overall workflows of the Journey team whilst generating schedules for the real time system and multimodal digital customer system.
Workflows
Improve workflows of the Journey team to generate schedules for the realtime system and multimodal digital customer system;
Remove the potential security risks posed by older systems.
Requirements
Project and system requirements include:
Pre-franchising network design and procurement
Map generation
Timetable generation including vehicle workings and accurate run times
Network insights including PVR, live/dead hours/kilometres, cost profiles and accessibility analysis
Different view of the services – map, timetable, graphs, DRT zones
Franchise package management and data provision to bidders
Customer information
Manage the dates a schedule is active
Include customer centric information including notes and via information in both Welsh and English
Franchising operations
Ongoing network enhancements – planned disruptions, contract changes
Multi-modal network evaluation
Data management – integrations, workflow management and reporting
NaPTAN integration
Import of the rail and cycle network
Import of other datasets to aid network accessibility analysis
Extensive reporting suite to analyse the network and maintain ongoing collaboration with stakeholders
Generate customer facing timetable information (PDF)
Anticipated integrations
TfW bus ticketing solution
Contract management system
TfW multimodal customer App and Website
ZEB Modelling tools
Project management, Mobilisation and BAU support
Robust and developed migration strategy
Training provision
Ongoing customer services including a responsive helpdesk
Non core: Network operations: ZEB scheduling
ZEB vehicle requirements modelling and analysis
Vehicle charging schedules
Non core: Roadside publicity
Utilising the TfW brand design to generate bus stop and interchange publicity
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
Yes
Description of options:
The number of user volumes may change during the contract lifecycle.
Option to extend for up to two(2) periods of twelve(12) months each.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Please use references project_58205 and itt_115047 on eTenderWales to access the full tender documents.