Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Norfolk & Waveney Integrated Care Board
County Hall, Martineau Ln
Norwich
NR1 2DH
UK
E-mail: nwicb.enquiries@nhs.net
NUTS: UKH15
Internet address(es)
Main address: https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/
Address of the buyer profile: https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
All Age Eating Disorder Service, NHS Norfolk and Waveney Integrated Care Board
Reference number: NW202594
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Norfolk and Waveney Integrated Care Board undertook a Competitive tenders from suitably qualified and experienced providers for the provision of an All Age Eating Disorder Service.<br/><br/>NHS Arden and Greater East Midlands CSU (AGCSU) is acting as an agent for and on behalf of the Commissioner and is supporting this Provider Selection Regime Competitive Process.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
50 050 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH1
Main site or place of performance:
Norfolk and Waveney
II.2.4) Description of the procurement
NHS Norfolk and Waveney Integrated Care Board undertook a Competitive tenders from suitably qualified and experienced providers for the provision of an All Age Eating Disorder Service.<br/><br/>The All-Age Community Eating Disorder Service will:<br/>• provide comprehensive assessment, treatment and recovery support for eating disorders across the lifespan<br/>• align with NICE NG69, QS175, MEED, NHS Adult AED Guidance (2019), and other relevant or superseding clinical standards<br/>• ensure early intervention, consistent clinical quality, and seamless transitions<br/>• deliver evidence-based, multidisciplinary treatment<br/>• incorporate ND-informed, trauma-informed and person-centred practice<br/>• work collaboratively with acute hospitals, primary care, education and Voluntary, Community and Social Enterprise (VCSE) partners<br/>• contribute to system-wide prevention and early-identification efforts<br/>• ensure all practice is equitable, culturally competent, and accessible<br/><br/>Key aims include:<br/>• Integrated all-age pathway, reducing transition between teams or professionals<br/>• Early identification and rapid response to eating disorders.<br/>• Delivery of NICE-recommended psychological, dietetic, social and medical interventions.<br/>• Focus on continuity of care<br/>• ND-informed practice, including PEACE Pathway principles<br/>• Utilising least restrictive interventions<br/>• Parity of esteem between mental and physical health.<br/>• Reduction in inpatient admissions, length of stay, and emergency presentations.<br/>• Co-production, shared decision-making, and family involvement.<br/>• System capability-building through workforce training, education and consultation.<br/>• Continuous quality improvement with KPIs, audits, PROMs/PREMs.<br/>• Development toward a Centre of Excellence, including research activity, trialling/developing appropriate innovations and advanced competencies<br/>• Working in partnership<br/>• Implementation of explicit transition and continuity standards for emerging adults, students and people relocating across geographies, including joint handover reviews, transfer-of-care summaries within 5 working days, named leads at sending/receiving services, and flexibility for virtual continuity when moving between areas.<br/><br/>This notice is to communicate the intention to award a contract under the Provider Selection Regime (PSR) Competitive Process.<br/><br/>This contract relates to an existing service with the intention to award being made to an existing provider.<br/>Please note that whilst it is stated that this is an existing service, the service is the combination of 2 existing services, Adults and CYP Eating Disorders. The intention to award is to one of the existing providers<br/><br/>The contract term will be from the 01st September 2026 to 31st August 2031 (Initial 5 year term) with an option to extend for a further 2-years (up to 31st August 2033 .<br/><br/>The approximate lifetime value of the contract is expected to be £32,462,000 over the initial 5 year contract term.<br/><br/>In addition, at the discretion of NHS Norfolk and Waveney ICB and depending on demand and financial availability, up to an additional £650,000 may be awarded per contract year for service development. This is not a guaranteed available sum and should not be factored into financial planning for the service.
II.2.5) Award criteria
Quality criterion: Quality and Innovation
/ Weighting: 35%
Quality criterion: Integration, Collaboration and Service Sustainability
/ Weighting: 20%
Quality criterion: Improving Access, Reducing Health Inequalities and Facilitating Choice
/ Weighting: 20%
Quality criterion: Social Value
/ Weighting: 10%
Cost criterion: Value
/ Weighting: 15%
II.2.11) Information about options
Options:
Yes
Description of options:
The contract is for a period of 5 years with the option to extend the contract by up to an additional 2 years.<br/><br/>At the discretion of NHS Norfolk and Waveney ICB and depending on demand and financial availability, up to an additional £650,000 may be awarded per contract year for service development. This is not a guaranteed available sum and should not be factored into financial planning for the service.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-081595
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/03/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Norfolk and Suffolk NHS Foundation Trust
County Hall Martineau Lane
Norwich
NR1 2DH
UK
NUTS: UKH15
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 32 462 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 Regulations do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 10th April 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>The award decision has been made by the NHS Norfolk and Waveney Board on the 25th March 2026.<br/><br/>There were no declared conflicts or potential conflicts of interest of individuals making the decision.<br/><br/>If you have wish to make a written representation regarding this intention to award please contact: nwicb.enquiries@nhs.net. <br/><br/>The relative importance of the Key Criteria incorporated within the service was as follows:<br/>1. Quality and Innovation: 35.00%<br/>2. Value: 15.00%<br/>3. Integration, Collaboration & Service Sustainability: 20.00%<br/>4. Improving Access, Reducing Health Inequalities and Facilitating Choice: 20.00%<br/>5. Social Value: 10.00%<br/><br/>The relative importance of the Key Criteria was deemed appropriate based on the requirements of the service.<br/><br/>The rationale for awarding to the preferred provider was that they met all requirements associated with the Basic Selection Criteria and Key Criteria, clearly demonstrating their ability to deliver the requirements of the service within their submission, and they ranked as the highest scoring provider, based on their overall Key Criteria score, within this Provider Selection Process.
VI.4) Procedures for review
VI.4.1) Review body
NHS England
Wellington House, 133-135 Waterloo Rd
London
SE1 8UG
UK
E-mail: england.commercialqueries@nhs.net
Internet address(es)
URL: https://www.england.nhs.uk/
VI.5) Date of dispatch of this notice
26/03/2026