Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Bristol City Council
City Hall, College Green
Bristol
BS15TR
UK
Contact person: Bismah Rahman
E-mail: bismah.rahman@bristol.gov.uk
NUTS: UKK11
Internet address(es)
Main address: www.bristol.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Casework system for Complaints, Councillor Enquiries and IR's
II.1.2) Main CPV code
72212218
II.1.3) Type of contract
Services
II.1.4) Short description
To procure a contract for Case Management system for FOI's, SAR's, Complaints and Councillor Enquiries
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
187 780.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
72212218
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
Software Renewal
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
Purchase of supplies or services on particularly advantageous terms from the liquidator in an insolvency procedure, an arrangement with creditors or a similar procedure under national laws and regulations
Explanation
direct award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640
It was not possible to retender due to migrating users away from Civica APP will take up to 18 months and therefore cannot be done within the timeframe available. It is vital that these services have a robust platform to support their operations. The council has a statutory and legal obligation to deal with Social Care and Housing complaints
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
26/02/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Civica
01628868
London
SE1 9LQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 187 780.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Direct award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640
VI.4) Procedures for review
VI.4.1) Review body
Bristol City Council
Bristol
BS1 5TR
UK
E-mail: bismah.rahman@bristol.gov.uk
VI.5) Date of dispatch of this notice
26/03/2026