Summary
- OCID:
- ocds-h6vhtk-067685
- Published by:
- Codi Group Ltd
- Authority ID:
- AA0512
- Publication date:
- 27 March 2026
- Deadline date:
- 28 April 2026
- Notice type:
- UK4
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
The Group intends to establish a contract with suitably qualified and experienced Service Provider for the provision of Services based on the Most Advantageous Tender. The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 23,000 calls annually (this is an estimation and not guaranteed volume). This estimate is based on current stock levels however, it is the Groups ambition to build 4,500 homes in the next 5 years. The Group are committed to providing excellent customer service and it is essential that the successful Tenderer understands the needs of our customers.
Full notice text
Scope
Procurement reference
PROC0299
Procurement description
The Group intends to establish a contract with suitably qualified and experienced Service Provider for the provision of Services based on the Most Advantageous Tender.
The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 23,000 calls annually (this is an estimation and not guaranteed volume). This estimate is based on current stock levels however, it is the Groups ambition to build 4,500 homes in the next 5 years.
The Group are committed to providing excellent customer service and it is essential that the successful Tenderer understands the needs of our customers.
Delivery regions
- UKL17 - Bridgend and Neath Port Talbot
- UKL15 - Central Valleys
- UKL14 - South West Wales
- UKL18 - Swansea
- UKL22 - Cardiff and Vale of Glamorgan
- UKL21 - Monmouthshire and Newport
- UKL24 - Powys
Total value (estimated, excluding VAT)
300000.00 GBP to 300000.00GBP
Contract dates (estimated)
03 August 2026, 00:00AM to 31 July 2029, 23:59PM
Extension end date (if all the extensions are used): 31 July 2031
Contracting authority
Codi Group Ltd
Identification register:
Address 1: Codi House
Town/City: Swansea
Postcode: SA7 9EQ
Country: United Kingdom
Website: http://https://codigroup.co.uk/
Public Procurement Organisation Number: PTMT-3489-PNZZ
Contact name: Mr Thomas Cadwallader
Email: thomas.cadwallader@poblgroup.co.uk
Organisation type: Public undertaking
Devolved regulations that apply: Wales
Procedure
Procedure type
Open procedure
Is the total value above threshold?
Above threshold
Lots
Divided into 1 lots
Lot number: 1
CPV classifications
- 64200000 - Telecommunications services
- 32500000 - Telecommunications equipment and supplies
Delivery regions
- UKL17 - Bridgend and Neath Port Talbot
- UKL15 - Central Valleys
- UKL14 - South West Wales
- UKL18 - Swansea
- UKL22 - Cardiff and Vale of Glamorgan
- UKL21 - Monmouthshire and Newport
- UKL24 - Powys
Lot value (estimated)
300000.00 GBP Excluding VAT
360000.00 GBP Including VAT
Sustainability
Small and medium-sized enterprises (SME)
Contract start date (estimated)
03 August 2026, 00:00AM
Contract end date (estimated)
31 July 2029, 23:59PM
Extension end date (estimated)
31 July 2031, 23:59PM
Can the contract be extended?
Yes
Description of extensions
1+1 year extension
Award criteria
Type: quality
Name
Quality
Weighting: 70.00
Weighting type: percentageExact
Type: cost
Name
Cost
Weighting: 30.00
Weighting type: percentageExact
Submission
Tender submission deadline
28 April 2026, 14:00PM
Enquiry deadline
21 April 2026, 17:00PM
Date of award of contract
15 May 2026, 23:59PM
Submission address and any special instructions
https://etenderwales.ukp.app.jaggaer.com/home.html
May tenders be submitted electronically?
Yes
Is this a recurring procurement?
No
Publication date of next tender notice (estimated)
18 February 2031, 23:59PM
Languages that may be used for submission
Documents
Document type
Conflict of interest
Description
Not published
Coding
Commodity categories
| ID |
Title
|
Parent category
|
|
There are no commodity categories for this notice.
|
Delivery locations
| ID |
Description
|
| 1017 |
Bridgend and Neath Port Talbot |
| 1016 |
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
| 1018 |
Swansea |
About the buyer
- Main contact:
- n/a
- Admin contact:
- n/a
- Technical contact:
- n/a
- Other contact:
- n/a