CONTRACT NOTICE – OFFICIAL JOURNAL
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Section I: Contracting Authority
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I.1)
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Name, Address and Contact Point(s)
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Greenfields Community Housing |
Greenfields House, Charter Way |
Braintree |
CM77 8FG |
UK |
Procurement Manager
Mandy Rose |
+44 1376332483 |
mandy.rose@greenfieldsch.org.uk |
+44 1376332498 |
www.GreenfieldsCH.org.uk
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I.2)
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Type of contracting Authority and Main Activity or Activities
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Section II: Object of the Contract
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II.1)
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Description
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II.1.1)
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Title attributed to the contract by the contracting authorityICT Infrastructure Technical Support |
II.1.2(a))
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Type of works contract
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II.1.2(b))
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Type of supplies contract
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II.1.2(c))
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Type of service contract7 |
II.1.2)
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Main site or location of works, place of delivery or performance
UKH3 |
II.1.3)
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This notice involves
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II.1.4)
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Information on framework agreement (if applicable)
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Number of participants to the framework agreement envisaged
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Duration of the framework agreement
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Justification for a framework agreement the duration of which exceeds four years
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Estimated total value of purchases for the entire duration of the framework agreement
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Frequency and value of the contracts to be awarded |
II.1.5)
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Short description of the contract or purchase(s)
Maintenance of information technology equipment. Information technology services. Information technology requirements review services. Greenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects
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II.1.6)
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Common Procurement Vocabulary (CPV)
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50312610 |
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II.1.7)
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Contract covered by the Government Procurement Agreement (GPA) |
II.1.8)
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Division into lots No |
II.1.9)
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Will variants be accepted
No |
II.2)
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Quantity or Scope of the Contract
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II.2.1)
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Total quantity or scopeGreenfields is seeking a partner to provide 3rd line support and advice for comprehensive telephone and remote support of their business critical IT systems and a number of IT related projects. This includes but not limited to:
- ICT 3rd line telephone and remote support services including remote investigation and resolution/workaround to ensure continuation of services 7.30 am to 6 pm weekdays
- Monitoring, status change of servers and network infrastructure alerting (emails/SMS) 24/7 to Greenfields ICT Team
- Provide report statistics on a monthly basis of ICT systems and services uptime/performance and disk capacity usage
- Compile a complete inventory of Greenfields network infrastructure
- Monitor and manage firewall on a 24 hour basis and provide Greenfields ICT Services Manager with regular monthly reports
- Responsible for day to day support, maintenance and when required the upgrade of Network infrastructure
- Telephony system (we are currently in contract with a provider therefore this service will not be required from the successful partner until April 2015)
- IT Projects, which may include but not limited to, DR/backup.replication, Two factor authentication, Cisco Jabba,End of Life Cisco Hardware, Firewall replacement
The contract period will be for 3 year duration with an option to extend for 2 x 12 months.
The partner will be required to fully manage Greenfields software assurance requirements for Callrex,Cisco, VMWare , Zeacom and Citrix. We do not have a licensing partner and therefore only require our partner to validate and renew.
The partner will provide a fully project managed installation service for all new or upgraded equipment, software and services as and when required. The full scope of works and acceptance criteria for the project, defined roles and responsibilities, identifying any pre requisites will be discussed and agreed by both parties prior to implementation.
The partner will be expected to create a close working relationship with Greenfields ICT Services assisting with the reporting of security incidents and investigatory as may be required. i.e.
- Advise and recommend on virtual/network infrastructure improvements.
- Perform and document a vulnerability assessment by performing an annual network penetration test.
- Provide on an annual basis an ‘end of life' equipment list inc costs to replace. |
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II.2.2)
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Options |
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Provisional timetable for recourse to these options
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Number of possible renewals
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In the case of renewable supplies or service contracts, estimated time frame for subsequent contracts
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Section III: Legal, Economic, Financial and Technical Information
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Section IV: Procedure
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IV.1)
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Type of Procedure
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Justification for the choice of accelerated procedure
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IV.1.1)
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Have candidates already been selected? No |
IV.1.2)
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Limitations on the number of operators who will be invited to tender or to participate58 |
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Objective criteria for choosing the limited number of candidates
As stated in the PQQ document.
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IV.1.3)
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Reduction of the number of operators during the negotiation or dialogue
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IV.2)
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Award Criteria
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No
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Yes
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No
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IV.2.2)
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An electronic auction will be used No
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IV.3 Administrative Information
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IV.3.1)
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Reference number attributed to the notice by the contracting authority
GREEN0267
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IV.3.2)
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Previous publication(s) concerning the same contract
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Other previous publications
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IV.3.3)
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Conditions for obtaining specifications and additional documents 30-05-2014
12:00
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IV.3.4)
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Time-limit for receipt of tenders or requests to participate 02-06-2014
12:00 |
IV.3.5)
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Date of dispatch of invitations to tender or to participate to selected candidates
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IV.3.6)
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Language or languages in which tenders or requests to participate can be drawn up
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IV.3.7)
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Minimum time frame during which the tenderer must maintain the tender
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IV.3.8)
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Conditions for opening tenders
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Section VI: Other Information
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VI.1)
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Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published
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VI.2)
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Does the contract relate to a Project/Programme financed by Community Funds? No
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VI.3)
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Additional Information
Please express your interest to mandy.rose@GreenfieldsCH.org.uk quoting GREEN0267 so that a PQQ can be despatched. Completed PQQ's in hard copy must be delivered to Greenfields by the closing date of noon 2nd June 2014.
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
To view this notice, please click here:
https://www.paessex.gov.uk/delta/viewNotice.html?noticeId=97074950
GO Reference: GO-2014428-PRO-5634518.
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VI.4)
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Procedures for appeal
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VI.4.1)
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Body responsible for appeal procedures
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Body responsible for mediation procedures
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VI.4.2)
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Lodging of appeals
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VI.4.3)
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Service from which information about the lodging of appeals may be obtained
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VI.5)
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Dispatch date of this Notice 28-04-2014 |