Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
University of Westminster
101 New Cavendish Street
London
W1W 6XH
UK
Contact person: Mitch Dalgleish
Telephone: +44 2079115000
E-mail: itsmtender@westminster.ac.uk
Fax: +44 2079115144
NUTS: UK
Internet address(es)
Main address: https://www.westminster.ac.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Information Systems IT Service Management Tool.
Reference number: 430608-2015
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Services
II.1.4) Short description
The University of Westminster wishes to transition from our existing operational support service (the tool), with some support from external organisations, and purchase a managed, cloud-based solution (Software as a Service, (SaaS)).
This service must be robust, reliable, and secure, and have appropriate service level guarantees. The tool must support straightforward, flexible reporting in order to measure the success of the ITIL process implementation and the quality of the service provided by IS. The overall transition away from the existing tool (the first phase) must be completed by July 2016.
This project is responsible for providing the underpinning technology to support the implementation and ongoing operation and management of ITIL processes in Information Services (IS). The initial focus will be for the tool to support incident, Problem, Change (including Service Introduction), Service Catalogue Management, Request Fulfilment and customer Self-Service capabilities. We intend i.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
316 128.00
GBP/ Highest offer:
624 600.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
London.
II.2.4) Description of the procurement
The University of Westminster wishes to transition from our existing operational support service (the tool), with some support from external organisations, and purchase a managed, cloud-based solution (Software as a Service, (SaaS)).
This service must be robust, reliable, and secure, and have appropriate service level guarantees. The tool must support straightforward, flexible reporting in order to measure the success of the ITIL process implementation and the quality of the service provided by IS. The overall transition away from the existing tool (the first phase) must be completed by July 2016.
This project is responsible for providing the underpinning technology to support the implementation and ongoing operation and management of ITIL processes in Information Services (IS). The initial focus will be for the tool to support Incident, Problem, Change (including Service Introduction), Service Catalogue Management, Request Fulfilment and customer Self-Service capabilities. We intend i.
II.2.5) Award criteria
Quality criterion: Quality of service level agreement
/ Weighting: 10
Quality criterion: Security
/ Weighting: 15
Quality criterion: Experience of providing software as a service
/ Weighting: 10
Quality criterion: Technical competence
/ Weighting: 10
Quality criterion: Proposal for project management and implementation
/ Weighting: 10
Quality criterion: ITIL process alignment
/ Weighting: 30
Price
/ Weighting:
15
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2015/S 237-430608
Section V: Award of contract
Contract No: 2015/S 237-430608
Title: Information Systems IT Service Management Tool
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/03/2016
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Marval Software Ltd
Stone Lodge, Rothwell Grange, Rothwell Road, Northamptonshire
Kettering
NN16 8XF
UK
Telephone: +44 1536712999
E-mail: info@marval-group.com
Fax: +44 1536712999
NUTS: UK
Internet address(es)
URL: www.marval-group.com
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
316 128.00
GBP
/ Highest offer:
624 600.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
University of Westminster
101, New Cavendish Street
London
W1W 6XH
UK
Telephone: +20 79115000
E-mail: itsmtender@westminster.ac.uk
Fax: +20 79115144
Internet address(es)
URL: http://www.westminster.ac.uk
VI.4.4) Service from which information about the review procedure may be obtained
University of Westminster
101, New Cavendish Street
London
W1W 6XH
UK
Telephone: +20 79115000
E-mail: itsmtender@westminster.ac.uk
Fax: +20 79115144
Internet address(es)
URL: http://www.westminster.ac.uk
VI.5) Date of dispatch of this notice
18/05/2016