CONTRACT AWARD NOTICE – OFFICIAL JOURNAL
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Section I: Contracting Authority
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I.1)
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Name, Address and Contact Point(s)
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Hertsmere Borough Council |
Elstree Way |
Borehamwood |
AL8 6AE |
UK |
Procurement
Andrew Harper |
+44 1707357371 |
andrew.harper@hertsmere.gov.uk |
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I.2)
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Type of contracting Authority and Main Activity or Activities
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No |
Section II: Object of the Contract
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II.1)
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Description
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II.1.1)
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Title attributed to the contract by the contracting authority
HBC — Unified Communication Telephony System.
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II.1.2(a))
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Type of works contract
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II.1.2(b))
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Type of supplies contract
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II.1.2(c))
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Type of service contract1
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II.1.2)
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Main site or location of works, place of delivery or performance
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II.1.3)
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This notice involves a framework agreement
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II.1.4)
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Short description of the contract or purchase(s)
Hertsmere Borough Council currently uses a Unify (Siemens) iSDX which has been declared End of Life (EOL) in its current state. The need to carry out significant upgrades to bring it back under full support SLAs and in line with PSN requirements has prompted the Council to compare market prices and functionality through a tender process.
The council would also like to take the opportunity to prepare itself for improvements in communications by taking advantage of new technologies where possible, to improve facilities for:
— Shared services;
— Enhanced customer services through a multi channel contact centre;
— Flexible or agile working;
— Disaster Recovery and Business Continuity;
— Use of video;
— Desk reduction for income generation;
— Identifiable cash savings.
It is recognised that affordability has a major impact on what can or cannot be included and at the moment, not all can be achieved due to lack of funds. However, the new system must be capable of covering this in future, through Unified Communications, enhanced contact centre, call recording and SIP trunks. The expectation is that suppliers will hold costs on the options set out in this tender for a period of 2 years, unless significant design or software changes occur that render this impossible.
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II.1.5)
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Common Procurement Vocabulary (CPV)
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32429000 |
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II.1.6)
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Contract covered by the government procurement agreement (GPA) No |
II.2)
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Total final value of the contract(s)
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II.2.1)
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Total final value of the contract(s)
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Section IV: Procedure
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IV.1)
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Type of procedure
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IV.1.1)
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Type of procedure |
IV.2)
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Award criteria
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IV.2.1)
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Award criteria
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IV.2.2)
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An electronic auction has been used No
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IV.3)
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Administrative information
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IV.3.1)
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File reference number attributed by the contracting authority
HC096
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IV.3.2)
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Previous publication(s) concerning the same contract
Other previous publications
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Section V: Award of contract
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HC096 |
V.1)
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Date of contract award: 20-5-2016 |
V.2)
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Numbers of offers received:12 |
V.3)
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Name and address of economic operator to whom the contract has been awarded
Daisy Communications Limited |
Lindred Road, Business Park |
Nelson |
BB9 5SR |
UK |
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V.4)
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Information on value of contract
250 000 GBP
2 200 000 GBP
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V.5)
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The contract is likely to be subcontracted No
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Short description of the value/proportion of the contract to be subcontracted
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Section VI: Complementary Information
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VI.1)
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Contract related to a project and/or programme financed by community funds? No
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VI.2)
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Additional Information
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VI.3)
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Procedures for appeal
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VI.3.1)
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Body responsible for appeal procedures
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Body responsible for mediation procedures
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VI.3.2)
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Lodging of appeals
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VI.3.3)
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Service from which information about the lodging of appeals may be obtained
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VI.4)
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Dispatch date of this Notice 20-05-2016 |