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Contract Notice

Integrated Urgent Care — 111 / OOH Service.

  • First published: 31 May 2016
  • Last modified: 31 May 2016
  • Version: N/A
  • This file may not be fully accessible.

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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

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Contents

Summary

OCID:
Published by:
NHS Luton CCG
Authority ID:
AA30250
Publication date:
31 May 2016
Deadline date:
07 July 2016
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

NHS Luton Clinical Commissioning Group and NHS Bedfordshire Clinical Commissioning Group seeks to jointly commission an Integrated Urgent Care (111 and Out of Hours) Service across Luton and Bedfordshire via a ‘Prime Provider’ approach.

Central to this will be a professional Clinical Advice Service offering patients who require access to a wide range of clinicians, both experienced generalists and specialists. It is essential that these clinicians are supported by the availability of clinical records such as Summary Care Record (SCR) and Enhanced Summary Care Record (ESCR) as well as Electronic Prescribing and other locally available systems. The IT system must also allow directly bookable urgent appointments into Primary Care GP systems. The offer for the public will be a single entry point — NHS 111 — to fully integrated urgent care services in which organisations collaborate to deliver high-quality, clinical assessment, advice and treatment and to shared standards and processes with clear accountability and leadership. Therefore the Integrated Urgent Care (111 and Out of Hours) Service should allow movement of patients seamlessly from 1 element of the system to the other, streamlining the experience for patients, reducing unnecessary waiting and inefficiency.

The Integrated Urgent Care (111 and Out of Hours) Service should not be limited to treating patients, but must also be committed to empowering the population to self-care where appropriate with a focus on education and lifestyle modification. The new provider will need to plan for online and digital provision in the future in order to make it easier for the public to access urgent health advice and care. This will increasingly be in a way that offers a personalised and convenient service that is responsive to people's health care needs when:

— They need medical help fast, but it is not a 999 emergency;

— They do not know who to contact for medical help;

— The think they need to go to A and E or another NHSE urgent care service;

— They need to make an appointment with an urgent care service;

— They require health information or reassurance about how to care for themselves or what to do next.

Full notice text

CONTRACT NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)


NHS Luton Clinical Commissioning Group

The Lodge, 4 George Street West

Luton

LU1 2BJ

UK

Samuel Naxton, Senior Manager, Attain


samuel.naxton@attain.co.uk


http://www.lutonccg.nhs.uk

http://www.attain.bravosolution.co.uk/web/login.html
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I.2)

Type of contracting Authority and Main Activity or Activities

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Yes

NHS Bedfordshire Clinical Commissioning Group

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Integrated Urgent Care — 111 / OOH Service.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

25

II.1.2)

Main site or location of works, place of delivery or performance

Luton and Bedfordshire.



UK

II.1.3)

This notice involves

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II.1.4)

Information on framework agreement (if applicable)

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Number of participants to the framework agreement envisaged

Duration of the framework agreement

Justification for a framework agreement the duration of which exceeds four years

Estimated total value of purchases for the entire duration of the framework agreement

Frequency and value of the contracts to be awarded

II.1.5)

Short description of the contract or purchase(s)

NHS Luton Clinical Commissioning Group and NHS Bedfordshire Clinical Commissioning Group seeks to jointly commission an Integrated Urgent Care (111 and Out of Hours) Service across Luton and Bedfordshire via a ‘Prime Provider’ approach.

Central to this will be a professional Clinical Advice Service offering patients who require access to a wide range of clinicians, both experienced generalists and specialists. It is essential that these clinicians are supported by the availability of clinical records such as Summary Care Record (SCR) and Enhanced Summary Care Record (ESCR) as well as Electronic Prescribing and other locally available systems. The IT system must also allow directly bookable urgent appointments into Primary Care GP systems. The offer for the public will be a single entry point — NHS 111 — to fully integrated urgent care services in which organisations collaborate to deliver high-quality, clinical assessment, advice and treatment and to shared standards and processes with clear accountability and leadership. Therefore the Integrated Urgent Care (111 and Out of Hours) Service should allow movement of patients seamlessly from 1 element of the system to the other, streamlining the experience for patients, reducing unnecessary waiting and inefficiency.

The Integrated Urgent Care (111 and Out of Hours) Service should not be limited to treating patients, but must also be committed to empowering the population to self-care where appropriate with a focus on education and lifestyle modification. The new provider will need to plan for online and digital provision in the future in order to make it easier for the public to access urgent health advice and care. This will increasingly be in a way that offers a personalised and convenient service that is responsive to people's health care needs when:

— They need medical help fast, but it is not a 999 emergency;

— They do not know who to contact for medical help;

— The think they need to go to A and E or another NHSE urgent care service;

— They need to make an appointment with an urgent care service;

— They require health information or reassurance about how to care for themselves or what to do next.

II.1.6)

Common Procurement Vocabulary (CPV)

85000000
64200000
85100000
85312310
85141220
85141000
79512000

II.1.7)

Contract covered by the Government Procurement Agreement (GPA)

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II.1.8)

Division into lots

No

II.1.9)

Will variants be accepted

No

II.2)

Quantity or Scope of the Contract

II.2.1)

Total quantity or scope

The indicative budget for the Integrated 111/OOH service is 6 500 000 GBP for each year of the contract. The contract is for 60 months with an option to extend for an additional 24 months.

45 500 000
GBP

II.2.2)

Options

Provisional timetable for recourse to these options

Number of possible renewals

In the case of renewable supplies or service contracts, estimated time frame for subsequent contracts

II.3)

Duration of the contract or limit for completion

60

Section III: Legal, Economic, Financial and Technical Information

III.1)

Conditions Relating to the Contract

III.1.1)

Deposits and guarantees required

Parent Company or other guarantees, bonds, deposits, insurance or other forms of security may be required in certain circumstances. See the PQQ documentation for further details.

III.1.2)

Main Terms of financing and payment and/or reference to the relevant provisions

Further details will be provided to those who tender.

III.1.3)

Legal form to be taken by the grouping of suppliers, contractors or service providers to whom the contract is to be awarded

III.1.4)

Other particular conditions to which the performance of the contract is subject

III.2)

Conditions for Participation

III.2.1)

Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers


Suppliers Instructions: How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://attain.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure); 2. Express an Interest in the Tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content — Click the ‘Express Interest’ button at the top of the page — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box; 3. Responding to the Tender — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)

Economic and financial capacity


As per requirements to complete sid4gov profile — see III.2.1) for more information on how to complete sid4gov profile.




III.2.3)

Technical capacity


As per the PQQ documents available at https://attain.bravosolution.co.uk




III.2.4)

Reserved contracts

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Section IV: Procedure

IV.1)

Type of Procedure


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Justification for the choice of accelerated procedure

IV.1.1)

Have candidates already been selected?

No

IV.1.2)

Limitations on the number of operators who will be invited to tender or to participate

5

Objective criteria for choosing the limited number of candidates

Up to a maximum of 5 bidders will be invited to participate at the ITT stage that have satisfied the preliminary review, initial evaluation, financial standing and an overall score of 60 % or more in the detailed technical evaluation as defined in the PQQ.

IV.1.3)

Reduction of the number of operators during the negotiation or dialogue

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IV.2)

Award Criteria

No


Yes

No

IV.2.2)

An electronic auction will be used

No

IV.3 Administrative Information

IV.3.1)

Reference number attributed to the notice by the contracting authority

ACE-0232-2015-LUTON/BEDS

IV.3.2)

Previous publication(s) concerning the same contract

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2016/S 070-122482 09-04-2016

Other previous publications

IV.3.3)

Conditions for obtaining specifications and additional documents



 


IV.3.4)

Time-limit for receipt of tenders or requests to participate

 07-07-2016  12:00

IV.3.5)

Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)

Language or languages in which tenders or requests to participate can be drawn up

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IV.3.7)

Minimum time frame during which the tenderer must maintain the tender 

IV.3.8)

Conditions for opening tenders





Section VI: Other Information

VI.1)

Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published


VI.2)

Does the contract relate to a Project/Programme financed by Community Funds?

No



VI.3)

Additional Information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

VI.4)

Procedures for appeal

VI.4.1)

Body responsible for appeal procedures










Body responsible for mediation procedures










VI.4.2)

Lodging of appeals

VI.4.3)

Service from which information about the lodging of appeals may be obtained










VI.5)

Dispatch date of this Notice

 26-05-2016

Coding

Commodity categories

ID Title Parent category
85141220 Advisory services provided by nurses Services provided by medical personnel
79512000 Call centre Telephone-answering services
85312310 Guidance services Social work services without accommodation
85000000 Health and social work services Other Services
85100000 Health services Health and social work services
85141000 Services provided by medical personnel Miscellaneous health services
64200000 Telecommunications services Postal and telecommunications services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
samuel.naxton@attain.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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