Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
University of Bristol
4th Floor, Augustine's Courtyard, Orchard Lane
Bristol
BS1 5DS
UK
Contact person: Martyn Dean
Telephone: +44 1173940653
E-mail: martyn.dean@bristol.ac.uk
NUTS: UKK11
Internet address(es)
Main address: www.bristol.ac.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Merchant Services
Reference number: Fin-0318-002-PC_823
II.1.2) Main CPV code
66172000
II.1.3) Type of contract
Services
II.1.4) Short description
The University is seeking a provider of merchant services for processing, authorisation and settlement of the University’s debit and credit transactions via all payment channels including:
— customer present (Chip and PIN/contactless payments),
— customer not present (mail order/telephone order) and online (e-commerce).
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
8 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
66100000
II.2.3) Place of performance
NUTS code:
UKK11
Main site or place of performance:
Bristol.
II.2.4) Description of the procurement
The University is seeking a provider of merchant services for processing, authorisation and settlement of the University’s debit and credit transactions via all payment channels including:
— customer present (Chip and PIN/contactless payments),
— customer not present (mail order/telephone order) and online (e-commerce).
The successful supplier will be expected to provide a high level availability of the service and add value through an effective support.
II.2.5) Award criteria
Quality criterion: Cost
/ Weighting: 60
Quality criterion: Quality
/ Weighting: 40
Price
/ Weighting:
60 %
II.2.11) Information about options
Options:
Yes
Description of options:
The initial contract period will be for 5 years with an option to extend for a maximum of a further 2 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 174-394781
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/04/2019
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Global Payments
61 De Monfort Street
Leicester
LE1 7BB
UK
NUTS: UKF21
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 8 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Quality was weighted as follows:
— merchant facing platform 8 %,
— fraud rules 8 %,
— standard reports 3 %,
— reliability 1 %,
— terminal provision 4 %,
— terminal support 4 %,
— Processing of DCC and China Union Pay cards 3 %,
— near field communication capability 3 %,
— recurring card payment programme 5 %,
— Refunds 4 %,
— billing formats and payment options 5 %,
— technical help desk 3 %,
— PCI DSS 5 %,
— non-secure transactions 5 %,
— suspension of merchant numbers 3 %,
— chargeback process 3 %,
— availability of management information 4 %,
— resolution of fraud issues 3 %,
— method statement 10 %,
— fault management 6 %,
— review meetings 4 %,
— implementation plan 2 %,
— robustness of implementation timetable 2 %,
— working with third-party PSP 2 %,
— process change 2 %,
— training 2 %.
The value quoted assumes the contract is extended for the maximum period indicated in II.2.11 and makes allowance for the inclusion all interchange, scheme and processing fees that make up the transaction costs.
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
Strand
London
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Bidders have the right to appeal as set out in the Public Contracts Regulations 2015. Proceedings under the Public Contracts Regulations 2015 are time limited and any such proceedings must be brought in the High Court of England and Wales.
VI.5) Date of dispatch of this notice
17/05/2019