II.2.3) Place of performance
NUTS code:
UKJ2
II.2.4) Description of the procurement
The authority is looking to procure the following from a single bidder under the terms and conditions provided to the bidders:
• a fully managed service,
• a full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers),
• an on-authority premises service desk (all Core Hours Service Desk support must be provided on the Authority site),
• a full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory),
• a fully featured ITSM tool and portal for end users,
• full call handling system and alternative contact methods,
• change management services,
• knowledge management services,
• asset management and device tracking services,
• problem management services,
• configuration management services,
• moves, adds and changes,
• WiFi Service Management (Full Authority private and public WiFi Management and break/fix),
• implementation services including but not limited to: setup, training, data migration, testing, go-live and post go-live support;
• ongoing professional services and support.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No