Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Places for People Group
4 The Pavilions
Preston
PR2 2YB
UK
Contact person: Neil Jones
Telephone: +44 1772897200
E-mail: Neil.jones@placesforpeople.co.uk
NUTS: UK
Internet address(es)
Main address: http://www.placesforpeople.co.uk
Address of the buyer profile: http://www.placesforpeople.co.uk
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Places for People — Project Synergy
Reference number: DN358175
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Places for People are seeking to appoint suppliers for 6 lots to deliver a variety of software solutions to be utilised across the property management companies of Places for People.
Suppliers will need to be able to provide the services defined within the lots. This procurement is being undertaken by Places for People as the contracting authority as part of the synergy project for a shared service across its property management companies.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
21 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Core Property Management
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Core property management functions and principal asset register. Including (but not limited to) the management of housing applications, lettings and marketing, tenancies and leases, empty homes (voids), customer rental and service charge accounts, arrears escalation and recovery, property lifecycle (acquisition, portfolio management and disposal). Supporting elements of case management associated with the above. The administration of cyclical, minor and major asset investment programmes, statutory compliance, stock condition and the handling of responsive repair requests.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70 %
Cost criterion: Pricing
/ Weighting: 30 %
II.2.11) Information about options
Options:
Yes
Description of options:
Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Service/Relationship Management
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Customer/Party Relationship Management (CRM/PRM). Fulfilling the relationship/contact management functions of any external party; e.g. client, agent, contractor or customer via customer service centres. Principal location for end-to-end case management associated with customer and party-facing services.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70 %
Cost criterion: Pricing
/ Weighting: 30 %
II.2.11) Information about options
Options:
Yes
Description of options:
Duration in months: 60
This contract is subject to renewal: yes
Description of renewals: Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Scheduling Management
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Planning and resource management for field-based operatives. Managing elements of maintenance cases, tasks and time slots for mobile workers. Optimising resource usage via the application of rules and skill sets on a dynamic, real-time basis.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70 %
Cost criterion: Pricing
/ Weighting: 30 %
II.2.11) Information about options
Options:
Yes
Description of options:
Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Service Charges
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Calculation of leaseholder/tenant service charge liability and subsequent payment plans.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70 %
Cost criterion: Pricing
/ Weighting: 30 %
II.2.11) Information about options
Options:
Yes
Description of options:
Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Client Account Management
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Third-party property portfolio management. Calculating and agreeing the annual property/ portfolio budget with client. Setting customer payment arrangements in order to collect payments on behalf of the client. Ensuring client accounts are sufficiently funded and coded by expenditure type to allow property expenditure to be completed. Reconcile un-cleared liabilities and clearing accounts to ensure funds are available to meet future client liabilities and identify any discrepancies.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Cost criterion: Pricing
/ Weighting: 30
II.2.11) Information about options
Options:
Yes
Description of options:
Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 6
II.2.1) Title
Quote Management
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Managing the quote management process from one or many suppliers, through to acquiring of services/goods.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70 %
Cost criterion: Pricing
/ Weighting: 30 %
II.2.11) Information about options
Options:
Yes
Description of options:
Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive dialogue
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 169-384821
Section V: Award of contract
Lot No: 1
Title: Core Property Management
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/11/2019
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 4
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Civica UK Ltd
01628868
Southbank Central, 30 Stamford Street
London
SE1 9LQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 4 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Service/Relationship Management
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section V: Award of contract
Lot No: 3
Title: Scheduling Management
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section V: Award of contract
Lot No: 4
Title: Service Charges
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/11/2019
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 4
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Civica Uk Ltd
01628868
Southbank Central, 30 Stamford Street
London
SE1 9LQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 3 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 5
Title: Client Account Management
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section V: Award of contract
Lot No: 6
Title: Quote Management
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section VI: Complementary information
VI.3) Additional information
On 31 August 2018 PfP advertised in the Official Journal of the European Union (reference 2018/S 169-384821) inviting prospective suppliers to submit proposals for the property management solution broken down into a number of lots.
To view this notice, please click here:
https://procurementhub.delta-esourcing.com/delta/viewNotice.html?noticeId=470409322
GO Reference: GO-202056-PRO-16505299
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
Royal Courts of Justice, Strand
London
UK
VI.4.2) Body responsible for mediation procedures
High Court of England and Wales
Royal Courts of Justice, Strand
London
WC2A 2LL
UK
VI.4.4) Service from which information about the review procedure may be obtained
Crown Commercial Services
1 Horse Guards Road
London
SW1A 2HQ
UK
VI.5) Date of dispatch of this notice
06/05/2020