Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Places for People Group Ltd
4 The Pavilions, Port Way
Preston
PR2 2YB
UK
Contact person: Neil Jones
Telephone: +44 1772897200
E-mail: Neil.jones@placesforpeople.co.uk
NUTS: UK
Internet address(es)
Main address: http://www.placesforpeople.co.uk
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Project Synergy Phase 2 CRM and Scheduling
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Places for People are seeking to appoint a sole supplier of software license services that can deliver both customer relationship management and job scheduling licenses. The successful vendor will be able to meet the requirements laid out in the functional and non-functional requirements which accompany this tender.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
21 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48445000
48330000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Places for People are currently undertaking a business transformation project entitled project synergy, which was commissioned to review all our property management business processes and applications with the intention to propose a simplified operating landscape to be supported by an enabling integrated property management solution.
Places for People has a number of distinct property management companies, covering all tenures and providing property management and landlord services within the Group. Each of these businesses have their own identity, business processes, operating models and property management applications.
Project synergy’s objectives are:
• to enhance the customer, staff and client experience
• to increase the operational efficiency of each property management company, and ultimately the group
• to support our growth agenda and ambition to be the market leader.
For the first phase of Project Synergy, Places for People conducted an OJEU compliant competitive dialogue procedure to do a deep dive into the software market to determine the best technical solutions to meet the needs of the group. From this first phase we have identified Civica and their CX platform as the basis for our requirements in terms of a housing management and service charges systems. The Group has also concluded the procurement of a middleware provider called Dell Boomi, to facilitate the integration between all the selected software products.
This second phase of procurement is seeking to appoint a software license provider for customer relations management and job scheduling. For this contract Places for People are seeking to appoint a sole supplier of software license services that can deliver both CRM and job scheduling licenses and the successful vendor will be able to meet our requirements laid out in the functional and non-functional requirements. We will then select a design and implementation partner to work collaboratively with Places for People and with Civica to build a solution that delivers the objectives of the project.
Documents related to the previous procurement can be found here in the link below, but are for context and information only https://www.dropbox.com/sh/tyx5il170y3q9h6/AABB5-VBRW7-Gj7VmP1-UJpna?dl=0
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70 %
Cost criterion: Pricing
/ Weighting: 30 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 184-448486
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/10/2019
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Salesforce UK Ltd
05094083
Village 9, 110 Bishopgate
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 21 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
https://www.delta-esourcing.com/respond/58BXVS2TC5
To view this notice, please click here:
https://procurementhub.delta-esourcing.com/delta/viewNotice.html?noticeId=485852630
GO Reference: GO-2020511-PRO-16535627
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
Royal Courts of Justice, Strand
London
WC2A 2LL
UK
VI.4.2) Body responsible for mediation procedures
High Court of England and Wales
Royal Courts of Justice, Strand
London
WC2A 2LL
UK
VI.4.4) Service from which information about the review procedure may be obtained
Crown Commercial Service
1 Horse Guards Road
London
SW1A 2HQ
UK
VI.5) Date of dispatch of this notice
11/05/2020