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Notice Details

Title: Complex Needs Worker - Cwmtawe Cluster
Published by: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Publication Date: 04/05/2021
Deadline Date:
Deadline Time:
Notice Type: Contract Award Notice
Has Documents: No
Has ESPD: No
Abstract: The Cwmtawe Cluster Network is made up of 3 general medical practices (Cwmtawe Medical Group, Llansamlet Surgery and Strawberry Place Surgery), 8 dental practices, 10 pharmacies, 6 nursing homes, 4 opticians, 26 schools and 3 libraries.
It works with partners from key local authority departments such as social services and poverty and prevention as well as the voluntary sector and wider Swansea Bay University Health Board.
The Cwmtawe Cluster network aims to be a vanguard within Wales for enabling a social model of health and wellbeing, ensuring patients have the maximum possible support to access the mechanisms needed to live a healthy lifestyle. It does this by developing a hub of services for its population involving GP Practices, the community themselves and key partners; delivering this collaboratively with a social ethos, ensuring real and tangible benefits for the patients of the Cwmtawe Cluster.
Appointing a Complex Needs Worker will allow unmet needs to be identified and be the central point of referrals within the Cwmtawe Cluster.
The Provider will need to:
Develop the Complex Needs Service across the Cwmtawe Cluster Network, identifying unmet need and be the central point of contact for referrals to the service
- work with individuals from primary care settings to undertake initial assessments. Identify and co-produce meaningful interventions to address identified issues with regard to domestic abuse, mental health and/or substance misuse
- work with colleagues as an advocate for patients with complex needs across the Cwmtawe Cluster area to identify and ensure all patients gave full and equitable access to help and support
- using a ‘Team Around the Family’ approach, lead and broker staff in specialist roles and from partner organisations to ensure effective outcomes
- to work with third sector providers and service commissioners to ensure that adequate quality assurance/clinical governance/performance management systems are in place to underpin safe referral processes
- to implement procedures for signposting and referral to third sector and partner organisations underpinned by sound information sharing protocols
- strengthen and develop links and pathways with other services including but not exclusively private sector landlords and specialist providers to increase collaborative working
- work closely with local housing teams to ensure communications are clear and people who need help are identified at the earliest opportunity
- help people to maintain their independence, health and wellbeing through innovative interventions that fully recognise and incorporate each person’s strengths
- to participate in multi-disciplinary team meetings and input into clinical reviews as deemed appropriate
- to manage a budget which can be utilised to fund resources, community activities and therapeutic interventions as identified
- to maintain accurate records and produce regular reports to ensure effective monitoring procedures
- to manage a case load
NB: This Tender Opportunity covers the Cwmtawe Cluster Network. Further opportunities may become available under this contract, as funding becomes available. Ultimately to cover other Cluster Networks across the Swansea Bay University Health Board footprint.

CONTRACT AWARD NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Frontline Procurement -Swansea Bay UHB, 2nd Floor, Block A Residences, Neath Port Talbot Hospital,

Baglan

SA12 7BZ

UK

Nicola Craven

+44 1639684436

nicola.craven@wales.nhs.uk

http://nwssp.nhs.wales/ourservices/procurement-services/

2 Contract Details

2.1

Title

Complex Needs Worker - Cwmtawe Cluster

2.2

Description of the contract

The Cwmtawe Cluster Network is made up of 3 general medical practices (Cwmtawe Medical Group, Llansamlet Surgery and Strawberry Place Surgery), 8 dental practices, 10 pharmacies, 6 nursing homes, 4 opticians, 26 schools and 3 libraries.

It works with partners from key local authority departments such as social services and poverty and prevention as well as the voluntary sector and wider Swansea Bay University Health Board.

The Cwmtawe Cluster network aims to be a vanguard within Wales for enabling a social model of health and wellbeing, ensuring patients have the maximum possible support to access the mechanisms needed to live a healthy lifestyle. It does this by developing a hub of services for its population involving GP Practices, the community themselves and key partners; delivering this collaboratively with a social ethos, ensuring real and tangible benefits for the patients of the Cwmtawe Cluster.

Appointing a Complex Needs Worker will allow unmet needs to be identified and be the central point of referrals within the Cwmtawe Cluster.

The Provider will need to:

Develop the Complex Needs Service across the Cwmtawe Cluster Network, identifying unmet need and be the central point of contact for referrals to the service

- work with individuals from primary care settings to undertake initial assessments. Identify and co-produce meaningful interventions to address identified issues with regard to domestic abuse, mental health and/or substance misuse

- work with colleagues as an advocate for patients with complex needs across the Cwmtawe Cluster area to identify and ensure all patients gave full and equitable access to help and support

- using a ‘Team Around the Family’ approach, lead and broker staff in specialist roles and from partner organisations to ensure effective outcomes

- to work with third sector providers and service commissioners to ensure that adequate quality assurance/clinical governance/performance management systems are in place to underpin safe referral processes

- to implement procedures for signposting and referral to third sector and partner organisations underpinned by sound information sharing protocols

- strengthen and develop links and pathways with other services including but not exclusively private sector landlords and specialist providers to increase collaborative working

- work closely with local housing teams to ensure communications are clear and people who need help are identified at the earliest opportunity

- help people to maintain their independence, health and wellbeing through innovative interventions that fully recognise and incorporate each person’s strengths

- to participate in multi-disciplinary team meetings and input into clinical reviews as deemed appropriate

- to manage a budget which can be utilised to fund resources, community activities and therapeutic interventions as identified

- to maintain accurate records and produce regular reports to ensure effective monitoring procedures

- to manage a case load

NB: This Tender Opportunity covers the Cwmtawe Cluster Network. Further opportunities may become available under this contract, as funding becomes available. Ultimately to cover other Cluster Networks across the Swansea Bay University Health Board footprint.

2.3

Notice Coding and Classification

75122000 Administrative healthcare services
85000000 Health and social work services
85100000 Health services
85140000 Miscellaneous health services
85323000 Community health services
1017 Bridgend and Neath Port Talbot
1018 Swansea

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

Single stage - Any candidate may submit a tender.

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider





Scvs

7 Walter Rd,

Swansea

SA15NF

UK




5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

SBU-OJEU-46808-011-NC-20

5.2

Date of Contract Award

 29-04-2021

5.3

Number of tenders received

2

5.4

Other Information

(WA Ref:110279)

5.5

Additional Documentation

N/a

5.6

Publication date of this notice:

 04-05-2021

Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: nicola.craven@wales.nhs.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
75122000Administrative healthcare servicesAdministrative services of agencies
85323000Community health servicesSocial services
85000000Health and social work servicesOther Services
85100000Health servicesHealth and social work services
85140000Miscellaneous health servicesHealth services

Delivery Locations

Delivery Locations
IDDescription
1017Bridgend and Neath Port Talbot
1018Swansea

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Document Family

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