Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Ordnance Survey Ltd
Explorer House, Adanac Drive
Southampton
SO16 0AS
UK
Contact person: Steve Douch
Telephone: +44 7557926039
E-mail: steve.douch@os.uk
NUTS: UKJ32
Internet address(es)
Main address: http://www.ordnancesurvey.co.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Geospatial data
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Experience Tracking Study
Reference number: BS2008.2020
II.1.2) Main CPV code
79310000
II.1.3) Type of contract
Services
II.1.4) Short description
OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
333 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ32
Main site or place of performance:
Southampton.
II.2.4) Description of the procurement
OS is going through a period of change and transformation that requires: a customer-centric focus; the provision of new data and services; and an extension our reach internationally.
To help drive customer improvements and monitor our performance during this change, OS requires a supplier capable of delivering actionable insights about important aspects of the customer experience.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 90
Price
/ Weighting:
10
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 146-360572
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
19/03/2021
V.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Kantar UK Ltd
03073845
TNS House, Westgate
London
W5 1UA
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 330 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=594308224
Go reference: GO-2021517-PRO-18254719
VI.4) Procedures for review
VI.4.1) Review body
Ordnance Survey Ltd
Explorer House, Adanac Drive
Southampton
SO16 0AS
UK
Telephone: +44 7557926039
E-mail: steve.douch@os.uk
Internet address(es)
URL: http://www.ordnancesurvey.co.uk
VI.5) Date of dispatch of this notice
17/05/2021