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Contract Award Notice

Customer Experience Tracking Survey

  • First published: 21 May 2021
  • Last modified: 21 May 2021
  • Version: N/A
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  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Ordnance Survey
Authority ID:
AA23246
Publication date:
21 May 2021
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Ordnance Survey

Romsey Road

Southampton

SO16 4GU

UK

Contact person: Caroline Eadie

Telephone: +44 2380505091

E-mail: caroline.eadie@os.uk

NUTS: UK

Internet address(es)

Main address: www.ordnancesurvey.co.uk

I.4) Type of the contracting authority

Other: Governing Body

I.5) Main activity

Other: Geospatial

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Customer Experience Tracking Survey

Reference number: BS2008.2020

II.1.2) Main CPV code

79310000

 

II.1.3) Type of contract

Services

II.1.4) Short description

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 330 000.00  GBP

II.2) Description

II.2.2) Additional CPV code(s)

79310000

II.2.3) Place of performance

NUTS code:

UK


Main site or place of performance:

UNITED KINGDOM.

II.2.4) Description of the procurement

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2020/S 220-541896

Section V: Award of contract

Contract No: BS2008.2020

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

22/03/2021

V.2.2) Information about tenders

Number of tenders received: 6

Number of tenders received from SMEs: 2

Number of tenders received from tenderers from EU Member States: 6

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 6

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Kantar UK Ltd

03073845

TNS House, Westgate

London

W5 1UA

UK

Telephone: +44 2089670007

E-mail: tyson.ormerod@kantar.com

NUTS: UK

Internet address(es)

URL: www.kantar.com

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 330 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=594363381

Go reference: GO-2021517-PRO-18254769

VI.4) Procedures for review

VI.4.1) Review body

Ordnance Survey

Adanac Drive

Southampton

SO160AS

UK

E-mail: Caroline.eadie@os.uk

VI.5) Date of dispatch of this notice

17/05/2021

Coding

Commodity categories

ID Title Parent category
79310000 Market research services Market and economic research; polling and statistics

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
caroline.eadie@os.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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