Contract notice
Section I: Contracting
authority
I.1) Name and addresses
University of Bristol
4th Floor, Augustine's Courtyard, Orchard Lane
Bristol
BS1 5DS
UK
Telephone: +44 01179289000
E-mail: qx21853@bristol.ac.uk
NUTS: UKK11
Internet address(es)
Main address: www.bristol.ac.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://tenders.bris.ac.uk/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://tenders.bris.ac.uk/web/login.html
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
IT Service Management (ITSM) System
Reference number: IT-2303-016-PC_ 2591
II.1.2) Main CPV code
48517000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The University of Bristol is looking to procure an IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices.
All requirements unless stated, must be ‘out-of-the box’ (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services.
The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice:
• Incident Management
• Change Management
• Release Management
• Service Request Management
• Problem Management
• Knowledge Management
• Service Asset and Configuration Management
• Service Level Management
• Service Catalogue Management
The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to:
• Existing and future university systems, using a REST API or connectors
• Azure Active Directory for authentication
• Microsoft 365 for email
II.1.5) Estimated total value
Value excluding VAT:
660 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKK11
II.2.4) Description of the procurement
1 system
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
660 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 84
This contract is subject to renewal: Yes
Description of renewals:
The contracts will be offered for an initial term of 5 years from the Access Date with 2 x 12-month option periods (5+1+1).
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
05/06/2023
Local time: 08:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
05/06/2023
Local time: 10:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
04/05/2023