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Contract Notice

Victim Satisfaction Survey

  • First published: 22 May 2023
  • Last modified: 22 May 2023

Contents

Summary

OCID:
ocds-kuma6s-131793
Published by:
North Wales Police
Authority ID:
AA0472
Publication date:
22 May 2023
Deadline date:
16 June 2023
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below. Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus Mae Heddlu Gogledd Cymru ynghyd â’r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd â holiaduron dioddefwyr. Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu. Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd. Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system. Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

Full notice text

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


North Wales Police

Force Headquarters, Glan-y-Don, Colwyn Bay,

Colwyn Bay

LL29 8AW

UK

Legal Department

+44 1492804248



https://Bluelight.eu-supply.com/
https://Bluelight.eu-supply.com/

1.2

Address from which documentation may be obtained


North Wales Police

Force Headquarters, Glan-y-Don, Colwyn Bay,

Colwyn Bay

LL29 8AW

UK


+44 1492804248


1.3

Completed documents must be returned to:


North Wales Police

Force Headquarters, Glan-y-Don, Colwyn Bay,

Colwyn Bay

LL29 8AW

UK


+44 1492804248


2 Contract Details

2.1

Title

Victim Satisfaction Survey

2.2

Description of the goods or services required

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below.

Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus

Mae Heddlu Gogledd Cymru ynghyd â’r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd â holiaduron dioddefwyr.

Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu.

Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd.

Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT

Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system.

Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=131793.

2.3

Notice Coding and Classification

79311000 Survey services
79342311 Customer satisfaction survey
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1023 Flintshire and Wrexham

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

NWP.74513

4.3

Time Limits

Time-limit for receipt of completed tenders
    16-06-2023  Time  14:00

Estimated award date
 30-06-2023

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN  CY 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

This notice has been sent as a region specific notice. If you did not receive an alert about this you are not based in the specific region selected by the buying authority. Questions on why this was sent as a region specific notice should be sent to the buying authority.

(WA Ref:131793)

5.2

Additional Documentation

5.3

Publication date of this notice

 22-05-2023

Coding

Commodity categories

ID Title Parent category
79342311 Customer satisfaction survey Marketing services
79311000 Survey services Market research services

Delivery locations

ID Description
1013 Conwy and Denbighshire
1023 Flintshire and Wrexham
1012 Gwynedd
1011 Isle of Anglesey

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
6 Gwynedd
5 Wrexham
4 Flintshire
3 Denbighshire
2 Conwy
1 Isle of Anglesey

Document family

Notice details
Publication date:
22 May 2023
Deadline date:
16 June 2023 00:00
Notice type:
Contract Notice
Authority name:
North Wales Police
Publication date:
07 August 2023
Notice type:
Contract Award Notice
Authority name:
North Wales Police

About the buyer

Main contact:
N/a
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.