Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
FIRST RAIL HOLDINGS LIMITED
05154485
8th Floor, The Point,37 North Wharf Road
LONDON
W21AF
UK
Contact person: Michael Anderson
E-mail: michael.anderson@firstrail.com
NUTS: UKI32
Internet address(es)
Main address: www.firstgroupplc.com
Address of the buyer profile: http://redirect.transaxions.com/events/99iF6
I.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at:
http://redirect.transaxions.com/events/99iF6
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.6) Main activity
Urban railway, tramway, trolleybus or bus services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
First Rail Customer App Development Procurement
II.1.2) Main CPV code
60000000
II.1.3) Type of contract
Services
II.1.4) Short description
First Rail are seeking a development partner for their existing customer-facing iOS and Android mobile apps. The requirement is for a mixture of dedicated/retained and ad-hoc/on demand teams for the ability to deliver against a prioritised roadmap of feature development, security enhancements and bug fixes. The supplier will deliver roadmap items, maintain backlog, plan sprints and releases, manage UAT phases and contribute to ongoing user research activities. The supplier will also manage the development, test, staging and production environments, ensuring alignment (as close as possible) between staging and prod. The supplier must have extensive experience and knowledge of the UK rail retail market and associated RDG standards.
II.1.5) Estimated total value
Value excluding VAT:
4 700 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
FirstGroup operates passenger bus and rail services across the UK, providing customers with a family of apps to search, plan and purchase tickets for travel. First Rail is part of FirstGroup and are seeking a development partner for their customer-facing iOS and Android Rail mobile apps. The requirement is for a mixture of contracted/retained and ad-hoc/on demand teams to deliver against a prioritised roadmap of feature development, security enhancements and bug fixes. Across the FirstGroup Rail operators, the supplier will need to support a number of different development roadmaps.
A retained team(s) will be contracted on what is proposed to be a rolling 3-6 month basis with an agreed development sprint schedule. In addition, there will be a requirement for ad-hoc/on-demand teams for additional feature developments, maintenance or security requirements not scheduled to be delivered by a retained team. Work undertaken by the ad-hoc teams will be undertaken through agreed Statements of Work and the supplier will need to demonstrate its capability and required timescales to provide this resource.
Different rail operators use different ticketing system suppliers (WebTIS), have different development roadmaps but use elements of a shared code base. The supplier will need to support both a common codebase and different roadmaps for its operators.
The supplier team will work closely with colleagues from First Rail to prioritise roadmap items, maintain backlog, plan sprints and releases, manage UAT phases and contribute to ongoing user research activities. The supplier must have extensive experience and knowledge of the UK rail retail market and associated RDG standards.
First Rail is looking for capable supply partner with an excellent track record in delivery of transport ticketing. The supplier will need to demonstrate innovation, will share an element of the risk around delivery costs/timeframes and has strong processes in place to ensure value for money.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
4 700 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
The contract duration will be for 36 months with the option to extend for up to a further 3 x 12 month extensions.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
22/08/2023
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
- Access to the PQQ & Tender will only be granted after a potential bidder has sent an "Expression of Interest" through our Wax Digital Portal and signed an NDA (or can provide proof of an existing & relevant NDA that has been executed between our companies).
- Suppliers must submit a PQQ response by the expressed deadline in the PQQ.
- Only suppliers shortlisted at the PQQ stage will be asked to submit a full Tender response.
- The services will be required for:
> First Rail Holdings Limited and Affiliates ("FRH"); and
Affiliates being defined as "any subsidiary or holding company of FirstGroup plc and any subsidiary of any such holding company (in each case from time to time) (and the terms "subsidiary" and "holding company" shall have the meanings given to them by section 1159 Companies Act 2006).
VI.4) Procedures for review
VI.4.1) Review body
First Rail Holdings Limited
London
UK
VI.5) Date of dispatch of this notice
25/05/2023