Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Award Notice

Promotional Merchandise and Clothing,

  • First published: 26 May 2023
  • Last modified: 26 May 2023

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-035b20
Published by:
North Western Universities Purchasing Consortium
Authority ID:
AA80234
Publication date:
26 May 2023
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

includes, but is not limited to, the following scope; technology products, desk accessories, bags, hardware and safety products, key lights and torches, leisure and sports products, drinkware and ceramics, home and living products, key chains, badge holders and stress relievers, notebooks and portfolios, writing instruments, hats, sweatshirts, polo shirts, sweaters, hi vis vests, fleece jackets, cardigans, hoodies, , padded jackets, bomber jackets, trousers and shirts This list is not exhaustive

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

North Western Universities Purchasing Consortium

04045190

Room 404, 4th Floor, Crescent House, University of Salford

Salford

M5 4WT

UK

Contact person: Dave Yates

Telephone: +44 1612348002

E-mail: david.yates@nwupc.ac.uk

NUTS: UK

Internet address(es)

Main address: https://nwupc.ac.uk/

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/91080

I.4) Type of the contracting authority

Other: Sub-central contracting authority

I.5) Main activity

Education

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Promotional Merchandise and Clothing,

Reference number: OFF3174 NW

II.1.2) Main CPV code

39294100

 

II.1.3) Type of contract

Supplies

II.1.4) Short description

NWUPC is establishing a multi-provider Framework Agreement on behalf of members of APUC, NEUPC, NWUPC, HEPCW, CPC, LUPC AND SUPC for Promotional Merchandise and Clothing, Vouchers & Gift Cards.

The Framework Agreement is divided into lots as follows:

Lot 1 – Merchandise & Clothing

Lot 2 – Vouchers & Gift Cards

Lot 3 – Promotional Clothing

Coverage of this framework is National

This Framework Agreement will commence on 1st May 2023 for an initial period of 24 (twenty-four) months until 30th April 2025 with the option to extend the Agreement for 2 periods of twelve 12 months until 30th April 2027 subject to satisfactory Economic Operator performance.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 25 000 000.00  GBP

II.2) Description

Lot No: 1

II.2.1) Title

Merchandise & Clothing

II.2.2) Additional CPV code(s)

18100000

18530000

22900000

30192121

30192130

79342200

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

includes, but is not limited to, the following scope; technology products, desk accessories, bags, hardware and safety products, key lights and torches, leisure and sports products, drinkware and ceramics, home and living products, key chains, badge holders and stress relievers, notebooks and portfolios, writing instruments, hats, sweatshirts, polo shirts, sweaters, hi vis vests, fleece jackets, cardigans, hoodies, , padded jackets, bomber jackets, trousers and shirts This list is not exhaustive

II.2.5) Award criteria

Quality criterion: Customer Requirements / Weighting: 40.00%

Price / Weighting:  60.00%

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: Yes

Lot No: 2

II.2.1) Title

Vouchers & Gift Cards

II.2.2) Additional CPV code(s)

18530000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

including, but not limited to, the following scope; Paper Vouchers, Prepaid Cards, Gift Cards, Closed Loop Gift Cards, Open Loop Gift Cards, Controlled Loop Gift Cards, Restricted Loop Gift Cards, Implied Loop Gift Cards. This list is not exhaustive. All gift cards or vouchers will be supplied with a wallet and envelope which shall be provided free of charge. Any branding requirements of the Member Institutions will be provided at an agreed additional charge.

II.2.5) Award criteria

Quality criterion: Customer Requirements / Weighting: 30.00%

Price / Weighting:  70.00%

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: Yes

Lot No: 3

II.2.1) Title

Promotional Clothing

II.2.2) Additional CPV code(s)

18100000

18530000

22900000

30192121

30192130

79342200

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

includes, but is not limited to, the following scope; hats, sweatshirts, polo shirts, sweaters, hi vis vests, fleece jackets, cardigans, hoodies, varsity jackets, vest tops, padded jackets, bomber jackets, trousers, body warmers, shorts, ties, aprons, tunics, scarfs and shirts and will also include direct sales to students This list is not exhaustive.

II.2.5) Award criteria

Quality criterion: Customer Requirements / Weighting: 40.00%

Price / Weighting:  60.00%

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: Yes

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2023/S 000-000683

Section V: Award of contract

Lot No: 1

Contract No: 1

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Allwag Promotions Ltd

722287049

Merchandise House, The Street

Hatfield Peverel

CM3 2DP

UK

Telephone: +44 01245382600

E-mail: ciarra@allwag.co.uk

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 1

Contract No: 2

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Banner Group Limited

GB391085740

Newland House, Tuscany Park, Express Way, Normanton

Wakefield

WF6 2TZ

UK

Telephone: +44 08435383311

E-mail: bids@banneruk.com

Fax: +44 08443719432

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 1

Contract No: 3

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Extravaganza Promotional Merchandise (Nivart Ltd)

3a

Leicester

LE1 7GE

UK

E-mail: aarti@extravaganza.uk.com

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 1

Contract No: 4

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Get Yourself Noticed Ltd

800644562

Venture House, Baglan Old Road, Briron Ferry,

Neath

SA11 2YW

UK

E-mail: joe@getyourselfnoticed.com

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 1

Contract No: 5

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Hambleside Merchandise Ltd

823395522

3 Lancer House, Hussar Court

Waterlooville

PO7 7SE

UK

Telephone: +44 2392354960

E-mail: sales@hambleside-merchandise.co.uk

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 1

Contract No: 6

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Lyreco UK & Ireland

00442696

Deer Park Court, Donninghton Wood, Donninghton Wood

Telford

TF2 7NB

UK

E-mail: ian.wilkins@lyreco.com

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 1

Contract No: 7

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

PA Promotions Ltd

329168245

Unit A1 Capital Business Park, Wentloog

Cardiff

CF3 2PY

UK

Telephone: +44 2920790006

E-mail: tom@pa-promotions.co.uk

Fax: +44 2920790590

NUTS: UK

Internet address(es)

URL: http://www.pa-promotions.co.uk

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 1

Contract No: 8

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Pinfold Promotions Ltd

3199076

15A Queen St

Nottingham

NG25 0AA

UK

E-mail: kerry@pinfoldpromotions.co.uk

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 1

Contract No: 9

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Streamline Corporate Limited

9624508

7 Queen Anne Drive

Edinburgh

EH28 8LH

UK

Telephone: +44 1313339003

E-mail: apaterson@streamlinecorporate.com

Fax: +44 1313334141

NUTS: UK

Internet address(es)

URL: http://www.brandedbystreamline.com

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 1

Contract No: 10

Title: Merchandise & Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 21

Number of tenders received from SMEs: 19

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 21

Number of tenders received by electronic means: 21

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

The Purple Company (UK) Ltd

The Purple Company

Unit 1 Hennock Court,, Hennock Road East,, Marsh Barton Trading Estate

Exeter

EX2 8RU

UK

Telephone: +44 1392683397

E-mail: pete@thepurplecompany.co.uk

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2

Contract No: 11

Title: Vouchers & Gift Cards

A contract/lot is awarded: No

V.1 Information on non-award

The contract/lot is not awarded

Other reasons (discontinuation of procedure)

Section V: Award of contract

Lot No: 3

Contract No: 12

Title: Promotional Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 5

Number of tenders received from SMEs: 5

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 5

Number of tenders received by electronic means: 5

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Healthy Bean Ltd

GB345963272

501 Cochrane Lodge, 5 West Parkside, North Greenwich

London

SE100ZD

UK

Telephone: +44 7477169853

E-mail: cindy.yao@healthybean.org

NUTS: UK

Internet address(es)

URL: http://www.healthybean.org

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 3

Contract No: 13

Title: Promotional Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 5

Number of tenders received from SMEs: 5

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 5

Number of tenders received by electronic means: 5

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

International Insignia Ltd

GB901697911

International Insignia Ltd, Unit 10, Dunstall Hill Ind Est, Gorsebrook Road

Wolverhampton

WV6 0PJ

UK

E-mail: amar@intinsignia.com

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 3

Contract No: 14

Title: Promotional Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 5

Number of tenders received from SMEs: 5

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 5

Number of tenders received by electronic means: 5

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

JSW Marketing Uniwear LTD

GB 212 0162 78

24c Conduit Road, norton canes

staffordshire

ws11 9tj

UK

E-mail: office@jswuniwear.co.uk

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 3

Contract No: 15

Title: Promotional Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 5

Number of tenders received from SMEs: 5

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 5

Number of tenders received by electronic means: 5

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

PInksheep Marketing Limited

GB113 7508 35

Stafford Studios, 129a Stafford Road,

Wallington

SM69BN

UK

E-mail: douglas@pinksheep.co.uk

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 3

Contract No: 16

Title: Promotional Clothing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/04/2023

V.2.2) Information about tenders

Number of tenders received: 5

Number of tenders received from SMEs: 5

Number of tenders received from tenderers from non-EU Member States: 5

Number of tenders received by electronic means: 5

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

T King Associates Ltd

Buckingham

UK

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 25 000 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

The following organisations have committed to this procurement and intend to utilise the Framework Agreement as soon as possible after award:

NWUPC https://www.nwupc.ac.uk/our-members

APUC http://www.apuc-scot.ac.uk/#!/members

CPC https://www.thecpc.ac.uk/members/

HEPCW http://www.hepcw.ac.uk/about-us-2/

LUPC https://www.lupc.ac.uk/member-list

NEUPC http://www.neupc.ac.uk/our-members

SUPC https://www.supc.ac.uk/about-us/our-members/our-members

At some point during the life of the Framework Agreement the current members of the following may wish to utilise the Agreement and should have access at any point with the permission of NWUPC. This Agreement is not intended to replace any current Agreements that either participating or non-participating Institutions may already have in place. A list of the current members is available as follows:

Central Government Departments, Local Government and Public Corporations that can be accessed at the Public Sector Classification Guide

https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide

https://www.gov.uk/government/organisations

Local Authorities

https://www.gov.uk/find-local-council

https://www.local.gov.uk

NDPBs

https://www.gov.uk/government/organisations

National Parks Authorities

http://www.nationalparks.gov.uk

Police Forces in the United Kingdom

http://www.police.uk/?view=force_sites

https://www.police-information.co.uk/index.html

Fire and Rescue Services in the United Kingdom

https://www.nationalfirechiefs.org.uk/fire-and-rescue-services

NHS Bodies England

https://www.nhs.uk/servicedirectories/pages/nhstrustlisting.aspx

Hospices in the UK

https://www.hospiceuk.org/about-hospice-care/find-a-hospice

Registered Social Landlords (Housing Associations)

https://www.gov.uk/government/publications/registered-providers-of-social-housing

Third Sector and Charities in the United Kingdom

https://register-of-charities.charitycommission.gov.uk/

http://www.oscr.org.uk

Citizens Advice in the United Kingdom

http://www.citizensadvice.org.uk/index/getadvice.htm

www.cas.org.uk

Scottish Police

http://www.scotland.police.uk

NI Public Bodies

Northern Ireland Government Departments

https://www.northernireland.gov.uk/topics/your-executive/government-departments

https://www.nidirect.gov.uk/contacts/government-departments-in-northern-ireland

Northern Ireland Public Sector Bodies and Local Authorities

https://www.finance-ni.gov.uk/articles/list-public-bodies-which-ni-public-procurement-policy-applies

Schools and Universities in Northern Ireland

https://www.education-ni.gov.uk/

Health and Social care in Northern Ireland

http://online.hscni.net

Northern Ireland Housing Associations

https://www.nidirect.gov.uk/contacts/housing-associations

Police Service of Northern Ireland

https://www.psni.police.uk

VI.4) Procedures for review

VI.4.1) Review body

NWUPC Ltd

Room 404, 4th Floor, Crescent House, University of Salford

Salford

M5 4WT

UK

Telephone: +44 1612348000

E-mail: procurement@nwupc.ac.uk

VI.5) Date of dispatch of this notice

25/05/2023

Coding

Commodity categories

ID Title Parent category
30192121 Ballpoint pens Office supplies
39294100 Information and promotion products Apparatus and equipment designed for demonstrational purposes
22900000 Miscellaneous printed matter Printed matter and related products
18100000 Occupational clothing, special workwear and accessories Clothing, footwear, luggage articles and accessories
30192130 Pencils Office supplies
18530000 Presents and rewards Jewellery, watches and related articles
79342200 Promotional services Marketing services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
david.yates@nwupc.ac.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.