Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Care Quality Commission
Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
UK
Contact person: Commercial & Contracts Team
E-mail: commercialcontracts@cqc.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.cqc.org.uk/
Address of the buyer profile: https://www.cqc.org.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NHS Patient Survey Approved Contractor Framework
Reference number: CQC I&D 038
II.1.2) Main CPV code
79300000
II.1.3) Type of contract
Services
II.1.4) Short description
A Framework of Approved Contractors to work with and provide a range of survey-related services to Commissioners when contracted to do so. In the future it is possible Approved Contractors would be invited to supply other research related activities alongside this work, in the event that such activities are developed.<br/>Approved Contractors will be required to work, under Call- Off Contracts, directly with Care Providers registered with CQC and on occasion, with the Coordination Centre or CQC directly. The purpose of Approved Contractors is to:<br/><br/>• ensure that Care Providers are able to undertake National Surveys by providing the required skills and expertise to draw samples, distribute and collect questionnaires using a variety of survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals;<br/><br/>• process collected data to allow own analysis of results on behalf of Commissioners(in line with CQC data cleaning and analysis standards and national approvals) and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis;<br/><br/>• ensure potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity;<br/><br/>• ensure that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement;<br/><br/>• work in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme. <br/><br/>As this is a Framework Agreement, CQC does not guarantee any work through this Framework Agreement and requirements may be called-off as and when required.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
8 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79311300
79311200
79311000
79311210
79311100
79315000
79320000
79310000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
England
II.2.4) Description of the procurement
This procurement was undertaken following an open procedure process.<br/><br/>The framework is awarded for an initial period of 24 months with an option to extend for up to 24 months.<br/><br/>Total Awarded Value is the maximum of all charges including all optional contract extensions.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 90
Quality criterion: Social Value
/ Weighting: 10
Cost criterion: Price
/ Weighting: 0
II.2.11) Information about options
Options:
Yes
Description of options:
Option to extend for up to a further 24 months for a total framework term of 48 months including optional extension.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-006178
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/05/2023
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
IQVIA UK
03022416
3 Forbury Place, 23 Forbury Road
Reading
RG1 3JH
UK
NUTS: UKJ1
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
8 000 000.00
GBP
/ Highest offer:
8 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/05/2023
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
PICKER INSTITUTE EUROPE
03908160
Suite 6, Fountain House John Smith Drive
Oxford
OX4 2JY
UK
Telephone: +44 1865208147
NUTS: UKJ14
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
8 000 000.00
GBP
/ Highest offer:
8 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/05/2023
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
EXPLAIN MARKET RESEARCH LIMITED
02880683
The Core Bath Lane, Newcastle Helix
Newcastle upon Tyne
NE4 5TF
UK
Telephone: +44 1912615261
NUTS: UKC22
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
8 000 000.00
GBP
/ Highest offer:
8 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/05/2023
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Patient Perspective Ltd.
05725898
5 South Parade, Summertown
Oxford
OX2 7JL
UK
Telephone: +44 1865205100
NUTS: UKJ14
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
8 000 000.00
GBP
/ Highest offer:
8 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court (Technology and Construction Court)
Rolls Building, Fetter Lane
London
EC4A 1NL
UK
Internet address(es)
URL: https://www.gov.uk/courts-tribunals/technology-and-construction-court
VI.5) Date of dispatch of this notice
26/05/2023