Prior information notice
This notice is a call for competition
Section I: Contracting
authority
I.1) Name and addresses
Accent Housing
Charlestown House, Acorn Park Industrial Estate, Charlestown
Shipley
BD17 7SW
UK
Contact person: Procurement
Telephone: +44 12740654420
E-mail: noreply@accentgroup.org
NUTS: UK
Internet address(es)
Main address: http://www.accentgroup.org
Address of the buyer profile: http://www.accentgroup.org
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://procontract.due-north.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://procontract.due-north.com
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://procontract.due-north.com
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out of Hours, Scheduled and Overflow Contact Centre Services
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
This PIN is to engage with the market only, in preparation for a potential procurement process being undertaken and it is in the early stages of development. The scope of the potential procurement is for high quality Out of Hours, Scheduled and Overflow Contact Centre Services.
Accent Housing Ltd has been providing high quality social housing for rent and sale for 50 years. Our ambition is to be recognised as a market leader for the quality of our homes and the effectiveness of our services. Further information regarding Accent may be accessed by viewing our website www.accentgroup.org
We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent’s internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access.
Accent will only consider Contractors who meet the following minimum requirements:
1) Your company must hold ISO 9001 and ISO 27001 accreditations throughout the term of the contract.
2) Does your Company meet Accent’s financial requirements based on Dun and Bradstreet Failure Score (formerly called the Financial Stress Score) is ≤ (Less than) the industry average for your contracting sector at the time of your expression of interest.
Please submit your interest by 17:00pm on the 25th June 2023 via Due North Proactis E-Sourcing Portal.
Accent reserves the right to choose its procurement route to market.
II.1.5) Estimated total value
Value excluding VAT:
200 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent’s internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
200 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
1 x 2 years
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-012345
IV.2.2) Time limit for receipt of expressions of interest
Date:
25/06/2023
Local time: 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.5) Scheduled date for start of award procedures
31/08/2023
Section VI: Complementary information
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts Of Justice
London
UK
VI.5) Date of dispatch of this notice
26/05/2023