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Contract Award Notice

Total Workforce Solutions III: Strategic Workforce Services

  • First published: 08 May 2025
  • Last modified: 08 May 2025
  • Version: N/A
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  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-04c285
Published by:
HealthTrust Europe LLP (HTE) acting on behalf of Mid and South Essex NHS Foundation Trust (MSE)
Authority ID:
AA84553
Publication date:
08 May 2025
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

HTE, on behalf of Mid And South Essex NHS Foundation Trust placed a Contract Notice in the Find a Tender (“FTS”) seeking expressions of interest for the provision of the agreement of Managed Bank, Managed Agency & Workforce Efficiency Solutions, which comprises of 4 Lots, as listed below:

• Lot 2a (Managed Bank Solutions) enables Participating Authorities to access Suppliers who are capable of providing one or more staff groups of Flexible Workers through deployment of a Managed Bank.

• Lot 2b (Managed Agency Solutions) facilitating access to Suppliers providing Temporary Workers and operating as a Prime Contractor via appropriate Sub-Contractor relationships with Employment Businesses and/or Employment Agencies.

• Lot 2c (Workforce Efficiency & Optimisation Solutions) enables Participating Authorities to access Suppliers who are capable of providing workforce efficiency and optimisation solutions, that includes but is not limited to Bank and Agency Demand Solutions, Direct Engagement Services and Workforce Consultancy Support.

• Lot 2d (Bundled Strategic Workforce Services) enables Suppliers awarded to both of Lots 2a and 2b to combine the provision of all the awarded Services under a single contract.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

HealthTrust Europe LLP (HTE) acting on behalf of Mid and South Essex NHS Foundation Trust (MSE)

19 George Road

Edgbaston, Birmingham

B15 1NU

UK

Telephone: +44 08458875000

E-mail: Matthew.Bradley@HTEPG.com

NUTS: UK

Internet address(es)

Main address: https://healthtrusteurope.bravosolution.co.uk

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Total Workforce Solutions III: Strategic Workforce Services

II.1.2) Main CPV code

79620000

 

II.1.3) Type of contract

Services

II.1.4) Short description

HTE, on behalf of Mid And South Essex NHS Foundation Trust placed a Contract Notice in the Find a Tender (“FTS”) seeking expressions of interest for the provision of the agreement of Managed Bank, Managed Agency & Workforce Efficiency Solutions, which comprises of 4 Lots, as listed below:

• Lot 2a (Managed Bank Solutions) enables Participating Authorities to access Suppliers who are capable of providing one or more staff groups of Flexible Workers through deployment of a Managed Bank.

• Lot 2b (Managed Agency Solutions) facilitating access to Suppliers providing Temporary Workers and operating as a Prime Contractor via appropriate Sub-Contractor relationships with Employment Businesses and/or Employment Agencies.

• Lot 2c (Workforce Efficiency & Optimisation Solutions) enables Participating Authorities to access Suppliers who are capable of providing workforce efficiency and optimisation solutions, that includes but is not limited to Bank and Agency Demand Solutions, Direct Engagement Services and Workforce Consultancy Support.

• Lot 2d (Bundled Strategic Workforce Services) enables Suppliers awarded to both of Lots 2a and 2b to combine the provision of all the awarded Services under a single contract.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 2 000 000 000.00  GBP

II.2) Description

Lot No: 2b

II.2.1) Title

Managed Agency Solutions

II.2.2) Additional CPV code(s)

79620000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Enabling the provision of Temporary Workers through deployment of a Managed Agency solution, the permissible scope of Lot 2b requires Suppliers to act as a Prime Contractor via appropriate Sub-Contractor relationships to manage Employment Businesses and/or Employment Agencies on behalf of the Participating Authority. Additionally successful bidders will be responsible for designing, scoping, implementing and developing a Managed Agency service offering across one or more of the staff groups of Temporary Worker as detailed in the Specification, provide on-site, dedicated resource and consultancy.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 60

Quality criterion: CSR / Weighting: 10

Quality criterion: Price / Weighting: 30

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2a

II.2.1) Title

Managed Bank Solutions

II.2.2) Additional CPV code(s)

79610000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Enabling the provision of Flexible Workers through deployment of a Managed Bank solution, the permissible scope of Lot 2a requires Suppliers to provide an outsourced or part outsourced staffing solution for the provision of one or more staff groups of Flexible Workers as detailed in the Specification, manage existing Flexible Workers within the Participating Authority (including staff transfers and transfer terms of employment under TUPE as applicable to the type of service required), introduce new Flexible Workers from the Supplier’s Flexible Worker pool or through new candidate attraction to the Managed Bank, offer a software system that cascades any unfilled bank vacancies to Employment Businesses and/or Employment Agencies through an NHSE approved framework agreement (where the Participating Authority is part of the NHS), and undertake sourcing, engagement, administration and pre-employment screening in accordance with agreed contract terms and deliverables.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 60

Quality criterion: CSR / Weighting: 10

Quality criterion: Price / Weighting: 30

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2c

II.2.1) Title

Workforce Efficiency & Optimisation Solutions

II.2.2) Additional CPV code(s)

79620000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The scope of Lot 2c includes the supply of workforce efficiency and optimisation solutions, that includes but is not limited to Bank and Agency Demand Solutions and Direct Engagement Services. Awarded Suppliers will demonstrate capability of offering all required Core Services for both Bank and Agency Demand Solutions and Direct Engagement to a Participating Authority under Lot 2c, in accordance with the Specification

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 60

Quality criterion: CSR / Weighting: 10

Quality criterion: Price / Weighting: 30

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2d

II.2.1) Title

Bundled Strategic Workforce Services

II.2.2) Additional CPV code(s)

79620000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

This Lot allows suppliers award to two (2) or more of Lots 2a, 2b and 2c to combine the full service provision of those Lots under a single contract.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 60

Quality criterion: CSR / Weighting: 10

Quality criterion: Price / Weighting: 30

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2024/S 000-039217

Section V: Award of contract

Lot No: 2a

Title: Managed Bank Solutions

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

31/03/2025

V.2.2) Information about tenders

Number of tenders received: 47

Number of tenders received from SMEs: 39

Number of tenders received from tenderers from EU Member States: 1

Number of tenders received from tenderers from non-EU Member States: 1

Number of tenders received by electronic means: 47

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Agile Workforce Services Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

AppLocum Limited

Bolton

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Bloompage Consulting Limited t/a Access for Care

Brentwood

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Carepro Ltd

Ilford

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Concept Care Solutions Ltd

Watford

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

ICG Medical Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Digital Staff Solutions Ltd (t/a Florence)

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Globe Locums Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Clarity Workforce Technology Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

HCRG Workforce & Sugarman Holdings Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

HireGenics Limited

Redhill

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Hunter Gatherer AHP Resourcing LTD

Chipping Camden

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

ID Medical Group Limited

Milton Keynes

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

INTERACT MEDICAL LIMITED

Milton Keynes

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Litmus Workforce Solutions Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Liverpool University Hospitals NHS Foundation Trust

Liverpool

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Locums Nest Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

TEYO LTD t/a Locums Passport

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Medacs Healthcare Ltd

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Medicure Professionals LTD

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Mylocum Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

NHS Professionals Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Pertemps Medical Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Pulse Healthcare Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Retinue Solutions Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

SYNERGY GUARDS UK LTD

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trends Healthcare Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

TXM Healthcare Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Your World Recruitment Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 950 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2b

Title: Managed Agency Solutions

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

31/03/2025

V.2.2) Information about tenders

Number of tenders received: 49

Number of tenders received from SMEs: 39

Number of tenders received from tenderers from EU Member States: 1

Number of tenders received from tenderers from non-EU Member States: 1

Number of tenders received by electronic means: 49

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Agile Workforce Services Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

AppLocum Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Bloompage Consulting Limited t/a Access for Care

Brentwood

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Carepro Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Concept Care Solutions Ltd

Watford

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

ICG Medical Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Day Webster LTD

Ilford

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Digital Staff Solutions Ltd (t/a Florence)

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Globe Locums Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Clarity Workforce Technology Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

HCRG Workforce & Sugarman Holdings Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

HireGenics Limited

Redhill

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Hunter Gatherer AHP Resourcing LTD

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

ID Medical Group Limited

Milton Keynes

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Interact Medical Ltd

Milton Keynes

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Litmus Workforce Solutions Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Liverpool University Hospitals NHS Foundation Trust

Liverpool

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

TEYO LTD t/a Locums Passport

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Matrix SCM Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Maxxima Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Medacs Healthcare Ltd

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Medicure Professionals LTD

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Mylocum Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

My Projectz Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Neuven Solutions Ltd

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Pertemps Medical Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Pulse Healthcare Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Retinue Solutions Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

SYNERGY GUARDS UK LTD

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

The Placement Group Healthcare Ltd.

Waltham Abbey

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trends Healthcare Ltd

Southend-On-Sea

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

TXM Healthcare Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Your World Recruitment Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 100 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2c

Title: Managed Agency Solutions

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

31/03/2025

V.2.2) Information about tenders

Number of tenders received: 47

Number of tenders received from SMEs: 39

Number of tenders received from tenderers from EU Member States: 1

Number of tenders received from tenderers from non-EU Member States: 1

Number of tenders received by electronic means: 47

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Matter Stream Limited t/a Advanta Healthcare

Birmingham

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Agile Workforce Services Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

AppLocum Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Bloompage Consulting Limited t/a Access for Care

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Carepro Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Digital Staff Solutions Ltd (t/a Florence)

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Globe Locums Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Clarity Workforce Technology Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

HCRG Workforce & Sugarman Holdings Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

HireGenics Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Holt Medical Recruitment Limited

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Hunter Gatherer AHP Resourcing LTD

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

ID Medical Group Limited

Milton Keynes

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Interact Medical Ltd

Milton Keynes

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Liaison Financial Services Ltd

Evesham

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Litmus Workforce Solutions Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Locums Nest Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

LOCUMTAP Limited (t/a Patchwork Health)

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Medacs Healthcare Ltd

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Medicure Professionals LTD

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

My Health Care Support Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Mylocum Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

NHS Professionals Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Plus Us Workforce Services LLP

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

PricewaterhouseCoopers LLP

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Pulse Healthcare Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Retinue Solutions Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Softcat plc

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Orbtial Theory t/a Workforce Supply

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Your World Recruitment Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 100 000 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2d

Title: Bundled Strategic Workforce Services

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

31/03/2025

V.2.2) Information about tenders

Number of tenders received: 49

Number of tenders received from SMEs: 39

Number of tenders received from tenderers from EU Member States: 1

Number of tenders received from tenderers from non-EU Member States: 1

Number of tenders received by electronic means: 47

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

All suppliers awarded to Lots 2a and 2b

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

all suppliers awarded to Lot 2b and 2a

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 1 000 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

HealthTrust Europe LLP (HTE) acting as agent for the Mid and South Essex NHS Foundation Trust ("MSE")

19 George Road

Birmingham

B15 1NU

UK

E-mail: thrs@HTEPG.com

VI.5) Date of dispatch of this notice

01/05/2025

Coding

Commodity categories

ID Title Parent category
79610000 Placement services of personnel Recruitment services
79620000 Supply services of personnel including temporary staff Recruitment services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
Matthew.Bradley@HTEPG.com
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.