Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD
Floor 2, North Wing, 100 Temple Street
Bristol
BS16AG
UK
Contact person: Mark Harding, Senior Procurement Manager, NHS South, Central and West Commissioning Support Unit
E-mail: scwcsu.scwprocurement.bnssg@nhs.net
NUTS: UKK11
Internet address(es)
Main address: https://bnssg.icb.nhs.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://health-family.force.com/s/Welcome
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://health-family.force.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NHS BNSSG - Planned Outpatients Non-Emergency Patient Transport Services
Reference number: C357660 / WA17406
II.1.2) Main CPV code
85143000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board is seeking to secure a Prime Provider who has the capability and capacity to deliver a planned outpatients Non-Emergency Patient Transport Service (NEPTS), in line with the specified requirements.
The purpose of this planned outpatients NEPTS service is to ensure that there is an equitable and accessible service to all eligible patients in Bristol, North Somerset and South Gloucestershire based on their medical need. The model is based on all planned outpatient journeys being booked through a central point of contact called a Patient Transport Hub (PTH) where journey requests are made directly by patients/carers and health or social care staff.
The budget for this service is £5,483,663 per annum. The contract term is 5 years with the option to extend for a further 2 years, making a contract value of £27,418,315 over the initial 5-year term. If the 2-year extension option is utilised the total contract value is £38,385,641. The contract will be uplifted annually in accordance with the planning guidance published by NHS England, which is usually available in the last quarter of a financial year.
The new contract will commence on 1st April 2026.
TUPE may apply to this process.
II.1.5) Estimated total value
Value excluding VAT:
38 385 641.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKK1
Main site or place of performance:
Bristol, North Somerset and South Gloucestershire
II.2.4) Description of the procurement
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board is seeking to secure a Prime Provider who has the capability and capacity to deliver a planned outpatients Non-Emergency Patient Transport Service (NEPTS), in line with the specified requirements.
The purpose of this planned outpatients NEPTS service is to ensure that there is an equitable and accessible service to all eligible patients in Bristol, North Somerset and South Gloucestershire based on their medical need. The model is based on all planned outpatient journeys being booked through a central point of contact called a Patient Transport Hub (PTH) where journey requests are made directly by patients/carers and health or social care staff.
Bookings for eligible patients will then be referred to the awarded Provider by 5pm the night before travel who will plan the journeys, working collaboratively with partner organisations transport teams. The awarded Provider will then transport those eligible patients to and from agreed providers of NHS commissioned care.
The Provider must:
• Ensure that patients get the transport mode most appropriate to their condition and mobility.
• Provide a service 06:00 - 22:00 every day inclusive of bank or public holidays. (365 days a year and 366 days in each leap year)
• Provide a call-to-confirm/text-to-confirm in a reasonable time prior to travel.
• Provide a patient transport liaison staff member at both Southmead Hospital and the Bristol Royal Infirmary between 08:00 and 18:00 Monday to Saturday trained to an appropriate level of authority to assist with patient flow and who can perform or arrange risk assessments where necessary.
• Transport patients needing renal dialysis who have a medical need requiring transport which isn't provided in the BNSSG Haemodialysis Car contract.
• Ensure staff are trained to provide a supportive response for patients who have access needs which require higher levels of support.
The budget for this service is £5,483,663 per annum. The contract term is 5 years with the option to extend for a further 2 years, making a contract value of £27,418,315 over the initial 5-year term. If the 2-year extension option is utilised the total contract value is £38,385,641. The contract will be uplifted annually in accordance with the planning guidance published by NHS England, which is usually available in the last quarter of a financial year.
The new contract will commence on 1st April 2026.
TUPE may apply to this process. Workforce information will be supplied to Bidders on request on the basis that it is treated as strictly confidential.
This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
38 385 641.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 84
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
Yes
Description of options:
There is the option to extend this contract for a further 2-year period.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
16/06/2025
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
16/06/2025
Local time: 13:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome.
Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page.
If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 (Consequential and Other Amendments) Regulations 2025 (PA 2023) do not apply to this award.
VI.4) Procedures for review
VI.4.1) Review body
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
Bristol
UK
VI.5) Date of dispatch of this notice
02/05/2025