Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
ANGLIAN WATER SERVICES LIMITED
2366656
Lancaster House Lancaster Way
Huntingdon
PE296XU
UK
Contact person: Rebecca Longman
E-mail: rlongman@anglianwater.co.uk
NUTS: UKH12
Internet address(es)
Main address: https://anglianwater.co.uk
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Realtime Customer Contact
Reference number: PA 2024 1161
II.1.2) Main CPV code
75100000
II.1.3) Type of contract
Services
II.1.4) Short description
Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess
Bidders for the provision of Real time customer contact and associated activities to improve
resilience and adapt to technological changes as set out in the specification and draft
contract documentation.
The scope will cover a proportion of inbound telephony channels and outbound dialler (in
addition WhatsApp and Live chat) negating the need for onshore resource post 4pm
weekdays and during weekends. All workstreams contained within the contract will require
judgement based thinking at different levels of complexity.
For further information regarding this sourcing event please refer to the Bidder RFI/RFP
Guidance document that is attached to the scanmarket event.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
/ Highest offer:
II.2) Description
II.2.2) Additional CPV code(s)
75100000
II.2.3) Place of performance
NUTS code:
UKH
Main site or place of performance:
This contract is not restricted to being performed in the East of England
II.2.4) Description of the procurement
As per the Short description in section II.1.4 and for further detail please see the Bidder
RFI/RFP Guidance Doc
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-030889
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
10/04/2025
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Anglian Water Services
Huntingdon
UK
VI.5) Date of dispatch of this notice
09/05/2025